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Senior Airtime Billing Administrator

3 months ago

Redhill, United Kingdom Omega Resource Group Full time
Job Title: Senior Airtime Billing Administrator
Location: Redhill
Contract type: Permanent
We are searching for a skilled Billing Manager that is able to perform all aspects of the monthly billing cycle including the monthly management reporting in liaison with the airtime billing manager. You will need to be able to support in both managing day to day activities of the rest of the team and liaison with other internal and Group teams.
You must be able to produce and analyse airtime reports to aid the CEO, Sales Director and other colleagues.
Work will be assigned by Airtime Billing Manager or the Head of Product and Airtime.
You will be responsible for checking, approving supplier invoices/purchase ledger and interface to Navision as required.
Role Responsibilities – Senior Airtime Billing Administrator
Maintain NIBS and third-party systems for provisioning orders, customer accounts, billing profiles, and rates.
Ensure accuracy of the airtime billing database (NIBS).
Process requests for activations, deactivations, and package changes, advising on Early Termination Fees.
Oversee key products’ monthly billing cycles:
Configure provisioning requests correctly.
Conduct daily/weekly checks for errors.
Resolve errors before billing runs.
Process and validate invoices before issuance.
Present analytical reports for billing and activation purposes.
Manage Freshdesk ticketing queues, ensuring timely resolution and customer updates.
Process prepay voucher sales orders, invoices, and delivery.
Liaise with customers, suppliers, and departments to ensure timely and accurate processes.
Provide support and training for NIBS and INSIGHT provisioning and airtime modules.
Approve incoming supplier invoices and manage purchase ledger activity with finance.
Sign off and approve invoices as part of the wider banking team within Delegation of Authority procedures.
The Successful Billing Administrator will possess the following:
Understanding of the company’s products and services and how that applies to the billing of services to our customers.
Understanding the airtime processes and dealing with queries performing in a timely manner.
Experience of Telecoms billing software and/or billing processes.
Attention to detail is vital and the ability to be proactive, ensuring problems are quickly resolved or escalated
Ability to priorities, multitask, work under pressure to tight deadlines.
Excellent written and verbal skills.
Be self-motivated with a drive to learn
Ability to identify and investigate anomalies to point of resolution
Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries and intermediate use of Microsoft Word.
High level of computer skills.
A professional and flexible approach.
Flexible, customer focused and self-motivated and team player.
The successful Billing Administrator will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.
For more information on this role, please contact Jules Bujalska on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 
For details of other opportunities available within your chosen field please visit our website (url removed)
 Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors