Wellbeing Experience Manager
3 days ago
NEOM Wellbeing Overview
We are a wellbeing company dedicated to improving the lives of our customers and the planet. Our mission is to create a positive impact through our products and services.
Salary: £35,000 - £45,000 per year, depending on experience, plus benefits package.
About the Role
We are looking for an experienced retail professional to join our team as a Checkout Supervisor. As a key member of the retail team, you will be responsible for overseeing all aspects of your store from stock management and operations to local commercial strategy and clever business planning.
Job Description
- Responsible for the day-to-day running of a counter, ensuring excellent customer service and maintaining high standards of presentation.
- Drive forward sales, KPIs, and company objectives by working closely with Marketing, Operations, and Sales and Education teams.
- Complete targets, rotas, and weekly reports, providing regular updates to the management team.
- Organise and support in-store and field events to promote NEOM as a brand while working with partnering businesses.
- Recruit, develop, and mentor a team with a focus on training and education, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
- Proactively identify opportunities to contribute to the wellbeing of our people and planet, fundraise for our partnered charity, and participate in community initiatives.
Requirements
- A passion for wellbeing and a love of customer service.
- Meticulous attention to detail and ability to work effectively in a fast-paced environment.
- Experience in managing a team, ideally in a department store environment, with at least 2 years' experience.
- Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues, customers, and partners.
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays (pro rata).
- BIRTHDAY TREAT - Time off on your birthday.
- WELLBEING TIME - take some time to recharge and reset.
- NEOM GOODIES - A free NEOM product each month, plus staff discount.
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and mental health support.
- DO GOOD, FEEL GOOD - Time off for volunteering, plus support for personal fundraising efforts.
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