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Medical Receptionist

2 months ago

Derby, Derby, United Kingdom Friar Gate Surgery Full time

About the Role

Friar Gate Surgery is seeking a skilled and enthusiastic Medical Receptionist to join our team. As a Medical Receptionist, you will play a vital role in providing exceptional patient care and administrative support to our practice.

Key Responsibilities

  • Provide a warm and welcoming experience for patients, responding to their queries and concerns in a courteous and efficient manner.
  • Manage patient appointments, including scheduling, rescheduling, and cancelling appointments as needed.
  • Process patient registrations, updates, and cancellations, ensuring accurate and up-to-date records.
  • Handle patient inquiries, provide information, and direct them to the appropriate healthcare professional.
  • Maintain accurate and confidential patient records, adhering to data protection and confidentiality policies.
  • Assist with administrative tasks, such as preparing lists, notes, and correspondence, and ensuring timely completion of paperwork.
  • Provide excellent customer service, responding to patient concerns and resolving issues in a professional and courteous manner.

Requirements

  • GCSE grade A to C in English and Maths
  • Customer Service experience in any background
  • Understanding of issues dealing with vulnerable people

About Us

Friar Gate Surgery is a small, friendly surgery that values its staff and patients. We pride ourselves on providing a supportive and caring environment, with a focus on delivering exceptional patient care and service.