Medical Support Assistant

6 days ago


Derby, Derby, United Kingdom Friar Gate Surgery Full time
Job Responsibilities and Expectations

At Friar Gate Surgery, we are seeking a highly skilled and efficient receptionist to join our dedicated team. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of our surgery.

  • Reception Duties: Manage patient flow, greet patients, and direct them to the appropriate healthcare professional. Provide information and answer general enquiries in a courteous and efficient manner.
  • Administrative Tasks: Process new patient registrations, update patient records, and maintain accurate and up-to-date information. Handle phone calls, take messages, and ensure prompt delivery of information to the relevant parties.
  • Communication and Teamwork: Liaise with healthcare professionals, patients, and other staff members to ensure seamless communication and collaboration. Provide excellent customer service, being approachable, empathetic, and professional at all times.
  • Confidentiality and Safety: Maintain strict confidentiality and adhere to our practice's health and safety policies. Report any incidents or concerns to the relevant authorities.
Key Skills and Qualifications

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills
  • Basic computer literacy and proficiency in practice management systems
  • Ability to work independently and as part of a team
  • Strong organisational and time management skills
  • Good attention to detail and accuracy
  • A positive and friendly attitude

We offer a supportive and dynamic work environment, opportunities for professional development, and a competitive salary and benefits package. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional patient care, we would love to hear from you.



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