Care Navigator/Receptionist

4 weeks ago


Derby, Derby, United Kingdom Park Medical Practice Full time

About the Role

We are seeking a highly skilled and experienced Care Navigator/Receptionist to join our team at Park Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities

  • Answer and direct incoming calls to the most relevant service or clinician
  • Manage patient appointments, bookings, and cancellations
  • Process prescriptions, results, and other administrative tasks
  • Provide excellent customer service and communication skills to patients and staff
  • Work collaboratively with the Patient Services Manager and other team members to ensure seamless patient care

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in using computer systems, including System One
  • Previous experience in a healthcare or administrative role
  • Flexibility to work across multiple sites and adapt to changing priorities

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference in the lives of our patients

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional patient care, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].



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