Medical Office Administrator

3 weeks ago


Derby, Derby, United Kingdom Friar Gate Surgery Full time

Job Summary

Friar Gate Surgery is a friendly and expanding healthcare facility seeking a skilled and enthusiastic receptionist to join their team.

Main Responsibilities

As a receptionist, you will be responsible for providing exceptional customer service to patients, answering phone calls, and managing the front desk operations.

Key Duties

  • Ensure a smooth and efficient reception service for patients and visitors
  • Deal with general enquiries, explain procedures, and make appointments
  • Use your judgment and communication skills to ensure patients with urgent consultations are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients
  • Receive and make telephone calls, divert calls, and take messages
  • Action repeat prescription requests and ensure they are ready for collection
  • Prepare lists and notes for surgeries and clinics, ensuring completion of associated paperwork
  • Advise patients of relevant charges for private services, accept payment, and issue receipts
  • Enter patient information onto the computer as required
  • Manage patient notes and correspondence, ensuring records are kept in good repair and all necessary information is visible
  • Ensure new patients are registered onto the computer system promptly and accurately

About Us

Friar Gate Surgery prides itself on having a supportive team environment with a good work-life balance. We invest in our staff and provide a professional and caring atmosphere.

Requirements

  • GCSE grade A to C in English and Maths
  • Customer service experience in any background
  • Understanding of issues dealing with vulnerable people

Confidentiality, Health & Safety, Equality and Diversity, Personal/Professional Development, and Quality

The post-holder will assist in promoting and maintaining their own and others' health, safety, and security, as defined in the practice Health & Safety Policy.


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