Medical Office Administrator
3 weeks ago
Job Summary
Friar Gate Surgery is a friendly and expanding healthcare facility seeking a skilled and enthusiastic receptionist to join their team.
Main Responsibilities
As a receptionist, you will be responsible for providing exceptional customer service to patients, answering phone calls, and managing the front desk operations.
Key Duties
- Ensure a smooth and efficient reception service for patients and visitors
- Deal with general enquiries, explain procedures, and make appointments
- Use your judgment and communication skills to ensure patients with urgent consultations are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients
- Receive and make telephone calls, divert calls, and take messages
- Action repeat prescription requests and ensure they are ready for collection
- Prepare lists and notes for surgeries and clinics, ensuring completion of associated paperwork
- Advise patients of relevant charges for private services, accept payment, and issue receipts
- Enter patient information onto the computer as required
- Manage patient notes and correspondence, ensuring records are kept in good repair and all necessary information is visible
- Ensure new patients are registered onto the computer system promptly and accurately
About Us
Friar Gate Surgery prides itself on having a supportive team environment with a good work-life balance. We invest in our staff and provide a professional and caring atmosphere.
Requirements
- GCSE grade A to C in English and Maths
- Customer service experience in any background
- Understanding of issues dealing with vulnerable people
Confidentiality, Health & Safety, Equality and Diversity, Personal/Professional Development, and Quality
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security, as defined in the practice Health & Safety Policy.
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