Claims Manager
2 days ago
We are seeking an experienced Claims Manager to join our Claims Department at Tokio Marine Kiln. As a key member of our team, you will be responsible for ensuring the delivery of our claims service meets customer expectations.
The successful candidate will have a strong background in non-marine insurance and extensive experience handling property binder claims in the Lloyd's market. They will be responsible for managing a portfolio of complex claims, working closely with experienced colleagues and external service suppliers to ensure the highest professional standards are met.
The ideal candidate will have a clear understanding of our company's risk appetites and will champion our values and organisational behaviours. They will also have excellent business relationship-building skills, with the ability to foster credibility with key stakeholders.
We are committed to creating a safe, open, inclusive and empowering environment where all employees can thrive. Our company is dedicated to enabling our clients to achieve their ambitions while benefiting society and our people.
We are looking for a team player who can provide support to other members of staff and take ownership of customer issues when required. The successful candidate will be welcomed into our team to help us further our purpose.
Key Responsibilities:
- Manage a portfolio of complex claims, ensuring the highest professional standards are met.
- Work closely with experienced colleagues and external service suppliers to deliver a first-class service to customers.
- Build and maintain excellent business relationships with key stakeholders.
- Champion our company values and organisational behaviours.
- Provide support to other members of staff and take ownership of customer issues when required.
Requirements:
- Strong background in non-marine insurance.
- Extensive experience handling property binder claims in the Lloyd's market.
- ACII qualification or equivalent desirable.
- Excellent business relationship-building skills.
- Ability to foster credibility with key stakeholders.
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