Administrative Support Officer
7 days ago
We are seeking a highly efficient and organized Administrative Support Officer to join our team at Sheffield Health & Social Care NHS Foundation Trust. The successful candidate will provide administrative support to our clinical staff, ensuring the smooth operation of our services.
Key Responsibilities:- Provide dedicated administrative support to all clinicians within the service, including scheduling and cancelling appointments, and ensuring accurate and timely correspondence.
- Manage clinics across the service, including scheduling and cancelling appointments, and ensuring associate correspondence is accurate and timely.
- Support the Admin Manager in ensuring that waiting lists are managed effectively and patients are offered appointments within target times.
- Process referrals into the service, including completing all tasks associated with the activity.
- Support the Admin Manager in maintaining an electronic diary and personal appointment system for medics as required.
- Organize meetings, book rooms/venues, and arrange hospitality as necessary.
- Referral/Transfer Management: receive and process referrals into the service, including completing all tasks associated with the activity.
- Clinical Pathway Administration: book, reschedule, and cancel clinical appointments, request clinic letters and test results, and process pathway clinic outcomes to support patient throughput.
- Communication: deal with incoming telephone calls, take messages where appropriate, and communicate effectively with a wide range of people, including service users, carers, GPs, voluntary agencies, and medical, nursing, and other staff.
- Management/Human Resources: maintain a flexible and responsive approach to tasks, self-direct workload through careful time management, and demonstrate active support for newer or less experienced members of staff within the team.
- Service Development: ensure that Trust policies are followed within the service and propose improvements to administrative policies and processes to ensure smooth running of the function.
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us. If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience, and placements, as well as the chance to get involved in research.
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