Cancer Care Administrative Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom North Bristol NHS Trust Full time

Position Overview

The primary objective of this role is to deliver a high-caliber administrative support service to the ProActive Cancer Team, which specializes in providing tailored prehabilitation and rehabilitation services for individuals impacted by cancer.

Key Responsibilities

The main duties involve assisting the Allied Health Professional (AHP) team, which includes Physiotherapists, Dietitians, Speech and Language Therapists, and Occupational Therapists, in an administrative capacity. This includes managing patient flow by coordinating and scheduling outpatient appointments that facilitate exercise interventions during the pre-operative and post-operative phases of the patient's care journey.

About the Organization

This position is ideal for a candidate who thrives in a dynamic environment and enjoys a diverse range of responsibilities, as it entails daily interaction with patients.

Job Duties

The successful candidate will oversee one Band 3 Administrative and Clerical staff member, ensuring the effective coordination of daily tasks to achieve service key performance indicators. Responsibilities include booking urgent new patient appointments, routine follow-ups, and rescheduling as necessary, while maintaining a comprehensive understanding of patient flow.

This role is suited for an individual with exceptional communication skills, characterized by articulateness, helpfulness, and confidence. A proactive attitude, professionalism, and courtesy are essential attributes for success in this position.

Qualifications and Experience

Essential

  • Minimum of GCSE level education
  • Demonstrated commitment to Continued Professional Development

Desirable

  • RSA 1 & 2 typing qualifications

Work Experience

Essential

  • Proficient in using Windows-based software, including Excel and Outlook
  • Strong analytical skills with the ability to identify problems and implement proactive solutions
  • Experience in a junior supervisory role

Desirable

  • Experience collaborating with various levels of seniority within the NHS

Knowledge, Skills, and Abilities

Essential

  • Solid understanding of confidentiality and data protection principles
  • Familiarity with Careflow, EDMS, and ICE systems
  • Ability to manage personal and team workloads amidst interruptions, prioritizing tasks effectively to meet strict deadlines
  • Confidence in verbal and written communication with the public, patients, and all organizational staff levels

Personal Attributes

Essential

  • Comprehensive knowledge of administrative processes, with the capability to establish and update administrative systems
  • Ability to comprehend, manage, and communicate data and reports
  • Organized and methodical approach to work

Desirable

  • Self-motivated with the ability to inspire and influence others
  • Excellent interpersonal skills, demonstrating assertiveness, tact, and diplomacy

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