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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at Focus Resourcing. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:- Handle a high volume of inbound calls in a professional and timely manner, ensuring customer satisfaction.
- Understand customer needs and provide appropriate solutions or alternatives to meet their requirements.
- Accurately record and maintain customer information and interactions in a centralized database.
- Competitive salary
- Participation in a Discretionary Bonus Scheme paid annually
- 25 days holiday (full-time equivalent)
- A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year
- A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers.
This is a part-time, 12-month fixed-term contract, working Monday to Friday, 10am to 2:15pm. The role is fully office-based for the first three months, with the option to work from home or a hybrid arrangement thereafter.
Please note that you must have been a resident in the UK for three or more years to be eligible for this role, as a criminal records and credit reference check will be required.
