Customer Service Representative

2 days ago

Preston, Lancashire, United Kingdom Davies Group Full time

Our Opportunity:

Davies Group is seeking an experienced Customer Service Representative to join our Property team.

We value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

  • Respond to inbound calls from customers
  • Work to targets and KPI's in a friendly and professional environment
  • Support the customer through the journey of their claim from initial notification to resolution
  • Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
  • Take excess policy payments, arrange services and negotiate with contractors
  • Opportunity to multi skill across many insurance product lines

Abilities And Knowledge:

  • Experience in a 'First Notification of Loss' (FNOL) for an Insurer or Claims Handler is an advantage
  • Previous contact centre experience is an asset but is not essential
  • Excellent telephone manner with strong customer service skills and the ability to think on your feet
  • Demonstrate strong attention to detail in all tasks
  • Self-motivated and engaged
  • Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
  • Ability to use 'soft skills' such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
  • PC literate with excellent administrative skills

Our values:

Davies Group is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are Dynamic - We readily adapt to the changing environment. We strive for what's next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are Connected - We are united under one mission. We believe in the power of Davies Group to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

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