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Customer Service Representative
2 months ago
Job Summary:
Lancashire Care Foundation Trust is seeking a skilled and compassionate Customer Service Representative to join our team as a Call Handler. In this role, you will provide exceptional customer service to patients, service users, and professionals, ensuring that calls are handled efficiently and routed appropriately.
Key Responsibilities:
- Provide a call reception service for enquiries and referrals into LSCFT, engaging with service users, carers, members of the public, and other professionals.
- Support the referral pathway by ensuring that calls are dealt with efficiently and routed appropriately.
- Perform administrative tasks associated with the maintenance of health records, scheduling appointments, and documenting clinical information within the electronic records system.
- Provide rapid response/face-to-face triage function in the community with a Band 6 Mental Health Practitioner (MHP), which may require driving.
- Utilize a high level of customer service skills to provide a call handling role to the Access Service, ensuring that demographic detail is correctly recorded and all calls are routed appropriately.
About the Role:
This is a fantastic opportunity to join a dynamic team that provides a range of services, including secondary mental health care, inpatient child and adolescent mental health services, perinatal mental health, and forensic services. As a Call Handler, you will play a vital role in ensuring that patients and service users receive the support they need in a timely and efficient manner.
What We Offer:
- A comprehensive training program to ensure you have the skills and knowledge required to excel in this role.
- A supportive and collaborative team environment that values work-life balance.
- The opportunity to work with a range of stakeholders, including patients, service users, carers, and professionals.
- A competitive salary and benefits package.
Requirements:
To be successful in this role, you will need:
Excellent customer service skills and a strong focus on delivering high-quality service.Experience of working in a customer-facing role, preferably in a healthcare or social care setting.Strong communication and interpersonal skills, with the ability to build rapport with patients, service users, and professionals.Ability to work in a fast-paced environment and prioritize tasks effectively.