Customer Service Representative
2 weeks ago
Job Overview
We are seeking a skilled Customer Service Representative to join our team at HGS. As a Hybrid Advisor, you will play a pivotal role in providing exceptional customer support and assistance across various customer inquiries.
Key Responsibilities
- Utilize our cutting-edge Customer Relationship Management system to access vital customer information and provide tailored solutions to meet customer needs.
- Engage directly with customers through various communication channels, delivering top-notch support and resolving customer inquiries efficiently.
- Handle sensitive and confidential information with the highest levels of discretion and sensitivity, ensuring customer trust and satisfaction.
- Collaborate with our team to ensure seamless customer support and service delivery.
Requirements
- Previous customer service or contact centre experience.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- IT literacy and experience using Microsoft packages, including Word and Excel.
- Ability to work in a hybrid environment, with occasional travel to our office in Preston.
What We Offer
- A competitive hourly rate of £10.90, plus overtime opportunities.
- A hybrid work environment, with a balance of remote and office work.
- Opportunities for professional development and growth within the company.
- A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
About HGS
HGS is a leading provider of customer service and contact centre solutions, with over 40 years of expertise in the UK market. We pride ourselves on delivering exceptional customer experiences and building long-term relationships with our clients.
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