Customer Service Representative

5 days ago

Preston, Lancashire, United Kingdom Entwistle Green Full time

Job Summary:

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Entwistle Green. As a Property Manager, you will play a pivotal role in ensuring that our landlord and tenant customers receive a high-quality experience throughout their time with us.

Key Responsibilities:

  • Coordinate urgent and routine repairs and maintenance
  • Liaise with trades people/contractors and keep customers up to date
  • Organize safety inspections and manage remedial works
  • Liaise with landlords following regular property visits
  • Assist customers with general tenancy queries
  • Carry out weekly partnership calls with colleagues and welcome calls with new customers
  • Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Provide a first-class service to maximize customer retention
  • Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved

Requirements:

  • A positive 'can-do' approach is essential
  • Passionate about delivering exceptional customer service
  • Confident communicator, both verbal and written
  • Excellent organizational skills with attention to detail
  • Strong time management skills and able to prioritize workload
  • Ability to problem solve
  • Able to remain calm under pressure and work to timescales

What We Offer:

  • 23 days annual leave increasing with length of service
  • Pension scheme
  • Full training, support, and guidance
  • Excellent career progression opportunities throughout the business
  • Outstanding discounts across retail, entertainment, travel, and health
  • Wellness benefits, we are part of the wellness charity – MIND

About Us:

At Entwistle Green, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

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