Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Entwistle Green. As a Property Portfolio Manager, you will be responsible for managing a portfolio of properties, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords.
Key Responsibilities:
- Coordinate urgent and routine repairs and maintenance
- Liaise with trades people/contractors and keep customers up to date
- Organise safety inspections and manage remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
- Carry out weekly partnership calls with colleagues and welcome calls with new customers
- Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Provide a first-class service to maximise customer retention
- Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
About You:
We are looking for a Customer Experience Specialist who can build rapport and adapt to the varying needs of our tenants and landlords. You will need to have a positive 'can-do' approach, be passionate about delivering exceptional customer service, and have excellent organisational skills with attention to detail.
What We Offer:
- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support, and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel, and health
- Wellness benefits, we are part of the wellness charity – MIND
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