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Customer Service Representative

2 months ago

Preston, Lancashire, United Kingdom Manpower UK Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and efficient manner.

Key Responsibilities
  • Provide excellent customer service to our clients, responding to their queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with other team members to ensure that we meet our customer service goals and objectives.
  • Develop and maintain a thorough understanding of our products and services, ensuring that you can provide accurate and up-to-date information to our clients.
  • Identify and escalate any customer complaints or issues to the relevant team members or management.
  • Contribute to the development and implementation of customer service strategies and initiatives.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven customer service experience, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work collaboratively as part of a team, with a positive and flexible attitude.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities, to help you achieve your career goals.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading provider of recruitment services, with a strong reputation for excellence and customer service.