Customer Service Representative
3 weeks ago
Are you ready to join our dedicated team at Avanti West Coast? We are seeking a Customer Service Representative to enhance the experience of our valued customers at the Preston Station.
Key Responsibilities:- Proactive Customer Engagement: Deliver exceptional assistance, information, and support to all customers. Interact with passengers throughout the station, including platforms and public areas.
- Problem Solving: Identify and assist customers with specific travel needs, such as disrupted connections or platform changes, while providing reassurance and solutions.
- Service Management: Ensure the safe and timely departure of services, adhering to established protocols when necessary.
- Professional Presentation: Maintain a neat and professional appearance, including wearing the uniform and name badge, while being knowledgeable about all services and products offered.
This role is crucial to our operations, and we are looking for a team-oriented individual who can assist customers with a warm and welcoming demeanor. Please note that this position is safety-critical, and successful candidates will need to pass a safety medical examination.
Diversity and Inclusion:At Avanti West Coast, we celebrate the unique qualities that each team member brings. We are committed to fostering a diverse workforce and creating an inclusive environment where everyone feels valued and empowered to be their authentic selves.
If you are passionate about customer service and want to be part of a close-knit team, we encourage you to consider this opportunity.
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