Community Engagement Officer

3 weeks ago


Fulham, Greater London, United Kingdom Daniel Owen Ltd Full time
Community Engagement Officer
Join our team at Daniel Owen Ltd

Contract Type: Fixed Term
Salary: £28,000 - £30,000 per annum

Role Overview:
As a Community Engagement Officer, you will play a pivotal role in ensuring exceptional service delivery. Your primary responsibility will be to provide top-notch liaison and administrative support to our project team, engaging with a diverse range of stakeholders in a professional and effective manner.

Key Responsibilities:
1. **Customer Interaction:** You will be tasked with promptly addressing and advising residents, ensuring that all inquiries and complaints are logged in accordance with established policies and procedures.
2. **Service Excellence:** Your goal will be to meet and exceed agreed service targets within your area of responsibility.

About You:
We are looking for candidates with a strong background in customer service, preferably within a community housing context. Experience as a Liaison Officer is highly desirable, along with the ability to foster and maintain positive relationships with customers.

Skills Required:
- **Organizational Skills:** You should be well-organized and capable of managing multiple tasks efficiently.
- **Communication Skills:** Excellent verbal and written communication skills are essential, with the ability to engage effectively at all levels.
- **Technical Proficiency:** A good level of IT literacy is required to support your role.

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