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2 months ago
Wattbike is a leading brand in the fitness industry, renowned for its innovative products and exceptional customer service. We are seeking a highly skilled Customer Service & Operations Advisor to join our dynamic Customer Services team.
As a key member of our team, you will be responsible for providing world-class service to our customers, ensuring their needs are met and exceeded. Your expertise will be invaluable in driving customer satisfaction and loyalty.
Key Responsibilities- Customer Service: Provide expert sales and service support to customers, ensuring their queries are resolved promptly and efficiently.
- Sales Support: Identify opportunities to deliver additional sales and revenue growth.
- Quality Control: Coordinate quality control and service requests from customers, ensuring seamless delivery of our products and services.
- Product Feedback: Assist the technical team in gathering product feedback to improve customer experience.
- Logistics: Manage 3rd party courier delivery bookings and tracking.
- Reporting and Analysis: Track and analyze key performance indicators (KPIs), identifying trends and areas for improvement.
- Communication: Collaborate with internal teams to ensure effective communication and resolution of customer issues.
- Experience: Previous customer service experience, ideally at least 1 year.
- Knowledge: Knowledge of the Wattbike brand and products or an interest in cycling would be beneficial.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with internal teams and customers.
- Problem-Solving: Ability to prioritize, plan, and resolve issues quickly.
- IT Skills: Proficient in using IT systems and tools.
- Zendesk: Knowledge of Zendesk would be advantageous, although full training will be provided.
- Wattbike Product: A Wattbike product for your home use.
- Health and Wellbeing: Access to our health and wellbeing program, including personalized nutritional plans.
- Support: 24/7 support through our Lifeworks hub.
- Culture: A relaxed culture that supports a great work-life balance.
- Progression: Opportunities for personal and professional progression.
- Benefits: 26 days holiday per year, plus bank holidays, pension, life insurance, and staff discounts.