Holiday Reservations Specialist

3 weeks ago


Carnforth, Lancashire, United Kingdom Axon Moore Full time
Job Summary

Axion Moore is seeking a skilled Reservations Advisor to join their team on a full-time, permanent basis. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring a high level of conversion is achieved.

Key Responsibilities
  1. Meet Sales Targets: Achieve all call volume, conversion, bookings, and revenue targets to drive business growth.
  2. Deliver Excellent Customer Service: Ensure that all existing and new customers receive outstanding service, building strong relationships and driving customer loyalty.
  3. Manage Holiday Enquiries: Deal with all calls, internet, and face-to-face holiday enquiries, responding to customer queries in a timely and professional manner.
  4. Lead Management: Effectively manage all leads taken from call through to booking, ensuring all customers are adequately chased and converted.
  5. Sales and Upselling: Upsell and cross-sell other products and services in line with the Company's expectations, driving revenue growth and increasing customer satisfaction.
  6. Database Management: Update the Company Reservations database in an accurate and timely manner, ensuring all customer information is up-to-date and secure.
  7. Administration: Chase all outstanding customer monies and complete all administration tasks, ensuring a smooth and efficient operation.
  8. Outbound Sales: Make outbound sales calls to generate new holiday leads, driving business growth and increasing revenue.
  9. Customer Satisfaction: Make outbound customer satisfaction survey calls to ensure that customers are satisfied with their holiday experience.
  10. Complaints Handling: Act as a point of reference for customer complaints, resolving issues in a timely and professional manner.
Package and Benefits
  1. Salary: £24,000 per annum.
  2. Holiday Entitlement: 28 days holiday including bank holidays.
  3. Working Hours: Monday – Friday 9am – 5pm with half an hour lunch (37.5 hours).
  4. Employee Benefits: Retail, gym, and holiday discounts, as well as free parking.


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