Receptionist - Full-time

5 months ago

Carnforth, United Kingdom Holgates Holiday Parks Full time

**Main Objective**: Serve as the primary point of contact for guests and telephone calls for the business, ensuring exceptional customer service through efficient management of reservations and addressing guest inquiries.

**Working Hours**: Full-time hours; flexibility required as evening and weekend shifts are required with some bank holidays.

**What are the Benefits?** Were offering a great hourly rate of £12.00. We also proudly offer;
- Uniform provided
- Complimentary tea, coffee, and soft drinks for all staff whilst on duty
- 50% off our fantastic restaurant food menu for all staff and their immediate family*
- Free gym membership for yourself and your spouse*
- Free use of our leisure facilities for yourself and your immediate family*
- 20% discount on holidays booked with Holgates at any of our 10 parks*
- terms and conditions apply

**Key Responsibilities**:

- Work within our reception team as a welcoming face of the company, ensuring every customer feels valued and appreciated.
- Manage incoming calls for various departments, addressing queries promptly and professionally.
- Build a knowledge of our accommodation and assist guests with holiday reservation bookings, ensuring accuracy and efficiency.
- Handle general administrative tasks pertinent to other departments and park operations as required.

**Qualifications & Skills**:

- Demonstrated commitment to delivering outstanding customer service.
- Strong communication skills coupled with a professional and amiable demeanour.
- Ability to collaborate effectively within a team-oriented environment, working with multiple departments.
- Prior experience in customer-facing roles is preferred.
- Proficiency in IT; experience with booking systems is a plus (full training will be provided).
- Ability to work effectively under pressure during busy periods.
- Availability to work during weekends and evenings.

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