Clinical Care Management Coordinator

3 weeks ago

Oxford, Oxfordshire, United Kingdom Hedena Health Ltd Full time

Job Overview

Hedena Health Ltd is seeking a dedicated Clinical Care Management Coordinator to join our dynamic Contracts and Clinical Pharmacy Team. This role encompasses a diverse range of responsibilities, including the daily management of repeat prescriptions, addressing medication inquiries from patients and external organizations, conducting prescribing audits, responding to safety alerts, overseeing the medication recall system, entering clinical data, and engaging directly with patients to promote service utilization.

In this position, you will play a crucial role in proactively identifying and collaborating with individuals, particularly the elderly and those with chronic conditions, as well as conducting outreach to patients who may not be actively utilizing our services.

The ideal candidate will possess experience in a community or hospital pharmacy setting or within General Practice, although comprehensive training will be provided.

Key Responsibilities

As a Clinical Care Management Coordinator, your responsibilities will include:

  • Delivering clinical administrative support to our Contracts and Clinical Pharmacy Team.
  • Managing the daily processing of repeat prescriptions and responding to medication-related queries.
  • Conducting prescribing audits and addressing safety alerts.
  • Overseeing the medication recall system and ensuring accurate clinical data entry.
  • Engaging with patients to encourage participation in health services.
  • Collaborating closely with clinical teams, Clinical Pharmacists, and other members of the multi-disciplinary teams to provide seamless coordination for patients and their caregivers.

The successful candidate will demonstrate a compassionate approach, possess a solid understanding of healthcare practices and medications, and provide exceptional customer service. Strong communication skills and a high level of IT proficiency are essential, with familiarity in systems such as EMIS and Docman 10 being advantageous.

About Hedena Health Ltd

Join a team that has effectively managed public health initiatives and fostered collaborations with neighboring practices. Our workplace culture prioritizes staff well-being, offering team-building activities and social events to enhance camaraderie.

Located in a vibrant area, our office provides a supportive environment with amenities that contribute to a positive work atmosphere.

Become part of a team that values your contributions and offers a fulfilling career with competitive compensation and a range of benefits, including additional leave, a company pension, and various employee discounts. We look forward to welcoming you to our innovative and friendly team at Hedena Health Ltd.

Responsibilities Include:

  • Developing and implementing proactive care services to enhance the health and well-being of our practice population.
  • Identifying and supporting patients with personalized care needs using available decision support tools.
  • Managing prescription orders and assisting clinicians with document workflow.
  • Promoting electronic repeat dispensing and online ordering.
  • Liaising with patients and healthcare providers to ensure accurate prescription information.
  • Maintaining organized filing and administrative systems for easy access to information.
  • Ensuring compliance with legal and professional standards in prescription management.
  • Building effective relationships with local pharmacies to facilitate prescription services.
  • Conducting prescribing audits and responding to medication safety alerts.
  • Utilizing population health intelligence to identify patient cohorts for targeted interventions.
  • Coordinating and providing administrative support for multi-disciplinary team meetings.
  • Maintaining accurate records of patient interactions and follow-ups.
  • Promoting national and local health campaigns in collaboration with the practice team.

Qualifications

Essential:

  • GCSE and A-Level qualifications.

Experience:

Essential:

  • Experience working within the NHS and a strong understanding of primary care.
  • Proven experience in a clinical environment with knowledge of medications.
  • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
  • Strong IT skills, including proficiency in Microsoft Office applications.

Desirable:

  • Knowledge of healthcare improvement methods and experience in project development.
  • Experience in a multi-site environment.
  • Full UK driving license.

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