Regional Operations Manager
1 week ago
At Chaffin Works, we are committed to delivering excellence in our service and maintaining the highest health and safety standards in every aspect of our operations. As a leading provider in tree surgery, landscaping, fencing and ecology, we are seeking a dynamic and experienced Regional Operations Manager to lead our regional service delivery and drive our business goals in the South East region.
Key Responsibilities:- Manage and develop high-performing contract management teams to ensure seamless service delivery.
- Focus on regional commercial activity, ensuring precise management of contracts with due care and attention.
- Address internal, external, and emerging issues while ensuring visibility of industry and sector-wide matters.
- Support effective resource management, including planning and overseeing the management of full-time employees and subcontract staff.
- Facilitate smooth operational delivery through regular departmental meetings and effective staff management.
- Actively troubleshoot operational issues across departments, leveraging specialized staff knowledge when necessary.
- Assist in the delivery of departmental targets by reviewing training needs and aiding in the planning of effective Continuing Professional Development (CPD) for the team.
- Maintain a comprehensive overview of works programming, including rota management, quality feedback, and site audits.
- Handle daily minor HR issues in collaboration with line managers and HR as needed.
- Delegate tasks efficiently and oversee management workloads to ensure relevant support is provided.
- Authorise departmental spending and budgets for tools and hiring.
- Provide general oversight of the operational management team, including conducting annual performance reviews and setting personal targets.
- Approve management expenses and leave requests.
- Produce business cases for plant and kit purchases to present to senior management.
- Proven experience in operations management, preferably within the Arb and Landscaping industry.
- Strong leadership abilities with a track record of developing high-performing teams.
- Excellent communication and interpersonal skills, capable of dealing with stakeholders at all levels.
- Strong analytical skills with the ability to troubleshoot and resolve issues effectively.
- Experience in budget management and resource allocation.
- Understanding of health and safety requirements and regulations.
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