Current jobs related to Customer Service Coordinator - Thames Valley - Axis Europe
-
Customer Service Coordinator
5 months ago
Staines-upon-Thames, United Kingdom Hunterwell Recruitment Ltd Full timeIf you’re a New Homes Customer Service Coordinator who would like to be part of a high functioning team of like-minded people, this site-based role is a perfect fit as you’ll work collaboratively with the Customer Service Manager and Operative to ensure a first-class service is delivered to your customers. I'm looking for Customer Care Coordinators who...
-
Customer Service Coordinator
1 week ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Johnson Controls. As a key member of our operations team, you will play a critical role in supporting our branch Installation Teams.Key Responsibilities:Coordinate schedules and ensure efficient use of resourcesHandle incoming and outgoing calls...
-
Customer Service Coordinator
2 weeks ago
Sunbury-On-Thames, United Kingdom Johnson Controls Full time{"What You Will Do": "As a key member of our Installation Teams at Johnson Controls, your role is crucial in ensuring our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum. Your responsibilities will include handling incoming and outgoing calls,...
-
Customer Service Coordinator
2 weeks ago
Sunbury-On-Thames, United Kingdom Johnson Controls Full time{"What You Will Do": "As a key member of our Installation Teams at Johnson Controls, your role is crucial in ensuring our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum. Your responsibilities will include handling incoming and outgoing calls,...
-
Customer Service Coordinator
6 days ago
Sunbury-On-Thames, United Kingdom Johnson Controls Full timeAbout the RoleWe are seeking a skilled Planner to join our team at Johnson Controls. As a Planner, you will play a crucial role in supporting our Installation Teams by ensuring our engineers stay busy and appointments run smoothly.Key ResponsibilitiesHandle incoming and outgoing calls across the UK to coordinate timely delivery of materials for customer...
-
Customer Service Technician
3 weeks ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
-
Customer Service Technician
1 month ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
-
Customer Service Technician
4 weeks ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
-
Customer Service Technician
3 weeks ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
-
Customer Service Technician
1 month ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
-
Customer Service Technician
4 weeks ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
-
Customer Service Coordinator
2 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeJob SummaryWe are seeking a skilled Customer Service Dispatcher to join our team at Johnson Controls. As a key member of our Installation Teams, you will play a crucial role in ensuring our engineers stay busy and appointments run smoothly.Key ResponsibilitiesHandle incoming and outgoing calls across the UK to provide exceptional customer servicePlan and...
-
Customer Service Operations Coordinator
4 weeks ago
Kingston upon Thames, Greater London, United Kingdom Reed Full timeCustomer Service Operations ExecutiveWe are seeking a highly skilled and motivated Customer Service Operations Executive to join our team at Reed. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth coordination of flights.Key Responsibilities:Flight Coordination: Gain a...
-
Customer Service Operations Coordinator
4 weeks ago
Kingston upon Thames, Greater London, United Kingdom Reed Full timeCustomer Service Operations ExecutiveWe are seeking a highly skilled and motivated Customer Service Operations Executive to join our team at Reed. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth coordination of flights.Key Responsibilities:Flight Coordination: Gain a...
-
Customer Service Coordinator
2 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeKey ResponsibilitiesAs a Planner at Johnson Controls, you will play a crucial role in supporting our Installation Teams. Your primary objective will be to ensure our engineers stay busy and appointments run smoothly. You will work closely with Field Line Managers to tackle any issues and minimize customer no-shows.What We Offer Competitive salary 25 days...
-
Customer Service Coordinator
1 week ago
Sunbury-On-Thames, United Kingdom Johnson Controls Full timeAbout the RoleAs a key member of the Johnson Controls team, you will play a vital role in supporting our Installation Teams across the UK. Your primary responsibility will be to ensure our engineers stay busy and appointments run smoothly. You will work closely with Field Line Managers to tackle any issues and minimize customer no-shows.What We...
-
Customer Service Representative
1 week ago
Thames Valley, United Kingdom Axis Europe Full timeRoleWe are seeking a skilled Customer Service Representative to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients, including Housing Associations and Local Authorities, and their...
-
Customer Service Representative
4 days ago
Thames Valley, United Kingdom Axis Europe Full timeRoleWe are seeking a highly skilled Customer Service Representative to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is to work as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and...
-
Customer Service Technician
3 weeks ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
-
Customer Service Technician
3 weeks ago
Tees Valley, United Kingdom Miller Homes Full timeAbout the RoleAt Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As...
Customer Service Coordinator
2 months ago
Role Overview
We are seeking a dedicated Administrator to join our Repairs and Maintenance division. This position plays a crucial role in a collaborative call center environment, providing essential support to our operational team in delivering exceptional service to clients, including Housing Associations and Local Authorities.
Key Responsibilities
- Responding to tenant inquiries regarding repair services and effectively addressing their concerns.
- Utilizing company software to accurately process orders for client invoicing.
- Updating records with all resident interactions to ensure clear communication.
- Evaluating supervisory or trade reports to determine necessary actions for repair resolutions.
- Resolving minor complaints directly during calls.
- Maintaining logs and monitoring requests for variations.
- Managing and responding to emails from contract mailboxes.
- Addressing payment inquiries from both subcontractors and clients.
- Collaborating with Supervisors and tradespeople to organize and schedule work efficiently.
- Ordering necessary equipment for operational tasks.
- Keeping all activities documented and up-to-date with precision.
- Liaising with on-site staff to provide updates on progress.
- Adhering to and promoting policies, procedures, and initiatives related to sustainability and environmental compliance.
Essential Knowledge
- Proficient in IT systems
- Strong customer service skills
- Familiarity with maintenance sector terminology
- Understanding of KPIs
- Knowledge of ROCC
Key Skills
- Excellent telephone communication
- Customer service oriented
- Strong verbal and written communication skills
- Problem identification and resolution abilities
- Understanding customer needs
- Commitment to resolving challenging situations
- Prioritization of tasks
- Ability to meet deadlines
- Capability to work under pressure
- Attention to detail
- Team collaboration
Experience Requirements
- Previous experience in a similar administrative role
Additional Information
- All employees are responsible for ensuring their daily activities align with the Sustainability Policy Statement and Plan, minimizing environmental impact.
- It is essential for all staff to embrace sustainability in their work by reducing waste, maximizing recycling, conserving energy, minimizing water usage, and reporting any environmental concerns to management.
Benefits
- 22 days of annual leave, increasing with service
- Pension plan
- Perkbox rewards program
- Long service recognition
- Volunteering opportunities
- Cycle to work initiative
