Customer Service Coordinator

4 weeks ago


SunburyOnThames, United Kingdom Johnson Controls Full time

About the Role

We are seeking a skilled Planner to join our team at Johnson Controls. As a Planner, you will play a crucial role in supporting our Installation Teams by ensuring our engineers stay busy and appointments run smoothly.

Key Responsibilities

  • Handle incoming and outgoing calls across the UK to coordinate timely delivery of materials for customer visits.
  • Boost engineer productivity by planning their schedules and ensuring they have everything they need.
  • Use our resources efficiently, including subcontractors, to minimize delays.
  • Coordinate field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits.

Requirements

  • Previous experience in customer service.
  • Basic computer skills.

Preferred Qualifications

  • Experience in scheduling or planning.
  • Knowledge of our industry.

What We Offer

  • Competitive salary.
  • 25 days holiday + Bank Holidays, sick pay.
  • Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products.
  • Plenty of training opportunities to grow your skills.
  • Supportive team environment fostering collaboration.
  • Career paths in Customer Service and beyond.
  • Commitment to safety with our Zero Harm policy.
  • Access to business resource groups.
  • Training on our company values.


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