Customer Service Coordinator
3 weeks ago
Job Summary
The Customer Service Planner will provide support to the Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. This role will work closely with Field Line Managers to resolve any risk situations, ensuring customer appointments proceed as planned with minimal no-shows.
Key Responsibilities
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work.
- Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times.
- Order material in a timely manner for customer visits, liaising with third party providers to ensure lead times are understood and agreed with the customer.
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
Requirements
- Candidate should have customer service experience.
- Computer literacy is essential.
- Scheduling/planning experience and industry knowledge are preferred.
About Johnson Controls
Johnson Controls is a leading provider of products and services that improve the safety, comfort, and energy efficiency of buildings. We offer a comprehensive benefits package, extensive product and on-the-job training opportunities, and a collaborative team environment.
-
Customer Service Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Johnson Controls. As a key member of our operations team, you will play a critical role in supporting our branch Installation Teams.Key Responsibilities:Coordinate schedules and ensure efficient use of resourcesHandle incoming and outgoing calls...
-
Customer Service Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeKey ResponsibilitiesAs a Planner at Johnson Controls, you will play a crucial role in supporting our Installation Teams. Your primary objective will be to ensure our engineers stay busy and appointments run smoothly. You will work closely with Field Line Managers to tackle any issues and minimize customer no-shows.What We Offer Competitive salary 25 days...
-
Customer Service Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeJob SummaryThe Customer Service Planner plays a vital role in ensuring the efficient utilisation of engineers through effective planning, scheduling, and tracking of customer appointments. Working closely with Field Line Managers, this role ensures that any risk situations are resolved, and customers' appointments proceed as planned, with minimal...
-
Customer Service Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeJob SummaryThe Customer Service Planner will provide critical support to our Installation Teams by planning, scheduling, and tracking customer appointments. This role requires strong communication and organizational skills to ensure efficient utilization of engineers and minimize downtime.Key ResponsibilitiesManage inbound and outbound telephone activity,...
-
Customer Service Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeJob SummaryThe Customer Service Planner plays a crucial role in supporting the Installation Teams at Johnson Controls. This position involves planning, scheduling, and tracking customer appointments to ensure full utilisation of engineers. The Planner works closely with Field Line Managers to resolve any risk situations, ensuring customer appointments...
-
Customer Service Liaison
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom AMETEK Full timeJob Summary:As a Customer Service Liaison at AMETEK, you will be responsible for owning the customer relationship with assigned customers and driving excellent service to our customers. You will be the focal point for issues relating to existing business and ensure that any issues and/or opportunities are managed, or escalated, in a timely manner.Main...
-
Export Operations Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Heathrow Personnel Full timeHeathrow Personnel is seeking an experienced Export Operations Coordinator to join our team.The successful candidate will be responsible for:Coordinating air exports from start to finishManaging export operationsCompleting customs entries for air exportsProviding quotations to customersSending pre-alerts to customersHandling key accountsCutting AWB's for air...
-
Export Operations Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Heathrow Personnel Full timeJob Summary:We are seeking an experienced Export Operations Coordinator to join our team at Heathrow Personnel. The successful candidate will be responsible for managing air exports from start to finish, including customs entries, quoting customers, and handling key accounts.Key Responsibilities:Coordinate air exports, ensuring timely and accurate...
-
Customer Service Representative
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Aramark Full timeAbout the RoleWe are seeking a skilled and enthusiastic Hospitality Assistant to join our team in Sunbury on Thames. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a high-quality experience for our guests.Key ResponsibilitiesFollows food hygiene and safety procedures in line with health and...
-
Customer Service Representative
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Tesco Full timeAbout the Role We are seeking a highly motivated and customer-focused individual to join our team as a Customer Delivery Driver. As the face of Tesco on the road, you will be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping in a timely and efficient manner. Your key responsibilities will include:...
-
Freight and Logistics Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom First Call Contract Services Full timeJob Title: Freight and Logistics CoordinatorWe are seeking a highly organized and detail-oriented Freight and Logistics Coordinator to join our team at First Call Contract Services.The successful candidate will be responsible for providing operational support and excellent customer service to all customers and external partners.Key Responsibilities:Provide...
-
Import Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom DivalentineCalver Recruitment Ltd Full timeJob Title: Import CoordinatorWe are seeking an experienced Import Coordinator to join our team at DivalentineCalver Recruitment Ltd. The successful candidate will be responsible for coordinating the import process, ensuring smooth and efficient clearance of goods.Key Responsibilities:Monitor pre-alerts from foreign agents and raise import files.Create...
-
Sales and Operations Coordinator
9 hours ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeJob Title: Sales and Operations CoordinatorAre you a detail-oriented individual looking to start a career in sales support, pricing, or customer service? We are seeking a motivated and organized Sales and Operations Coordinator to join our team at Johnson Controls.Key Responsibilities:Assist with quote preparation by gathering necessary information from...
-
Export Operations Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Heathrow Personnel Full timeExport Operations RoleWe are seeking an experienced Export Operations professional to join Heathrow Personnel, a company that offers great benefits and opportunities for growth.Key Responsibilities:Manage air exports from start to finishCoordinate exports and customs entriesProvide high-level customer serviceQuote customers and send pre-alertsHandle key...
-
Senior Operations Coordinator
4 days ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeOverviewThe Senior Operations Coordinator will play a crucial role in supporting the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments.Working closely with Field Line Managers, the successful candidate will be responsible for resolving any risk situations, ensuring customers'...
-
Customer Service Delivery Associate
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom Tesco Full timeAbout the Role As a Customer Delivery Driver at Tesco, you will be responsible for delivering customer shopping trips with a smile. This role is about more than just driving; it's about helping others and delivering great service. You will be the face of Tesco out on the road, meeting and talking to different customers in their homes every day. Key...
-
Customer Service Stockroom Coordinator
9 hours ago
Staines-upon-Thames, Surrey, United Kingdom NEXT Full timeOur store team is looking for a skilled and dedicated individual to join us as a Customer Service Stockroom Coordinator.We are seeking someone with excellent customer service skills, who can work accurately and efficiently in our fast-paced stockroom environment. The ideal candidate will be able to process stock quickly and to the highest standard, meet...
-
Sunbury-on-Thames, Surrey, United Kingdom McCarthy Recruitment Full timeWe are seeking a driven Sales Consultant to join our team at McCarthy Recruitment. As a market leader in self-storage, we pride ourselves on providing first-class facilities and exceptional customer service.The successful candidate will be responsible for promoting products and services to drive sales growth, converting leads into loyal customers, and...
-
Maintenance Operations Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom CBW Staffing Solutions Full timeMaintenance Operations CoordinatorCBW Staffing Solutions is seeking a skilled Maintenance Operations Coordinator to join their team. The ideal candidate will have a strong technical understanding and a proven track record in commercial building services, with a focus on Health & Safety, Permits to works and risk assessments.Key responsibilities include...
-
Maintenance Operations Coordinator
4 weeks ago
Sunbury-on-Thames, Surrey, United Kingdom CBW Staffing Solutions Full timeMaintenance Operations CoordinatorCBW Staffing Solutions is seeking a skilled Maintenance Operations Coordinator to join their team. The ideal candidate will have experience in supervising and running a commercial building, with a strong technical understanding of building services and a proven track record in health and safety, permits to work, and risk...