Customer Service Planner

4 weeks ago


SunburyonThames, United Kingdom Johnson Controls Full time
What You Will Do

As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum.

What We Offer

Competitive salary

25 days holiday + Bank Holidays, sick pay

Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products

Plenty of training opportunities to grow your skills

Supportive team environment fostering collaboration

Career paths in Customer Service and beyond

Commitment to safety with our Zero Harm policy ⛑️

Access to business resource groups

Training on our company values

How You Will Do It

Handle incoming and outgoing calls across the UK

Boost engineer productivity by planning their schedules and ensuring they have everything they need ⏰

Use our resources efficiently, including subcontractors, to minimize delays ⚙️

Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations

Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits ️

What We Look For

Required: Previous experience in customer service

Basic computer skills ️

Preferred: Experience in scheduling or planning

Knowledge of our industry

#LI-MS2 #LI-Onsite



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