Customer Service Planner

4 months ago


SunburyonThames, United Kingdom Johnson Controls Full time

What you will do  

The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

What we offer

Competitive salary 25 days holidays + Bank Holidays and sick pay Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products Extensive product and on the job/cross training opportunities with outstanding resources available Encouraging and collaborative team environment Career development through various career ladders including Customer Service Dedication to safety through our Zero Harm policy Access to business resource groups Training on our company values

How you will do it  

Manage all inbound and outbound telephone activity, providing cover for all areas within the UK. Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

What we look for  

Required  

Customer Service experience Computer literate

Preferred

Scheduling / planning experience Industry experience

#LI-MS2

#LI-Onsite



  • Sunbury, United Kingdom Johnson Controls International Full time

    **What you will do** The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to...


  • Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Planner to join our team at Johnson Controls. As a key member of our operations team, you will be responsible for planning and scheduling customer appointments, ensuring maximum utilization of our engineers and minimizing downtime.Key ResponsibilitiesManage all inbound and...


  • Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Planner to join our team at Johnson Controls. As a key member of our operations team, you will be responsible for planning and scheduling customer appointments, ensuring maximum utilization of our engineers and minimizing downtime.Key ResponsibilitiesManage all inbound and...

  • Maintenance Planner

    4 days ago


    Sunbury-on-Thames, Surrey, United Kingdom Spencer & James Full time

    Repairs Planner/Scheduler OpportunitySpencer & James is seeking a skilled Repairs Planner/Scheduler to join our Responsive Maintenance team in SW London. This role is crucial in ensuring the smooth operation of our reactive maintenance appointments for social housing contracts.Key Responsibilities:Efficiently schedule and manage daily diaries for up to 20...

  • Maintenance Planner

    4 days ago


    Sunbury-on-Thames, Surrey, United Kingdom Spencer & James Full time

    Repairs Planner/Scheduler OpportunitySpencer & James is seeking a skilled Repairs Planner/Scheduler to join our Responsive Maintenance team in SW London. This role is crucial in ensuring the smooth operation of our reactive maintenance appointments for social housing contracts.Key Responsibilities:Efficiently schedule and manage daily diaries for up to 20...


  • Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time

    About the RoleThe Customer Service Planner will provide critical support to our Installation Teams, ensuring optimal utilization of engineers through effective planning, scheduling, and tracking of customer appointments. Working closely with Field Line Managers, this role will identify and resolve risk situations, ensuring customer appointments proceed as...


  • Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time

    About the RoleThe Customer Service Planner will provide critical support to our Installation Teams, ensuring optimal utilization of engineers through effective planning, scheduling, and tracking of customer appointments. Working closely with Field Line Managers, this role will identify and resolve risk situations, ensuring customer appointments proceed as...

  • Operations Planner

    3 weeks ago


    Sunbury-on-Thames, Surrey, United Kingdom Spencer & James Full time

    Job Title: Repairs SchedulerAbout the Role:We are seeking a skilled Repairs Scheduler to join our team at Spencer & James. As a key member of our Responsive Maintenance team, you will play a crucial role in ensuring the smooth operation of our reactive maintenance appointments for social housing contracts.Key Responsibilities:Efficiently schedule and manage...


  • Sunbury, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio **continues to grow year on year.** We know how to...

  • Repairs Planner

    4 days ago


    Walton-on-Thames, United Kingdom CV-Library Full time

    Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, Permanent Based in Walton-on-Thames Salary £27,000 - £30,000 depending on experience Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find experienced, and proactive...


  • Sunbury-on-Thames, Surrey, United Kingdom Thrifty Car & Van Rental Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our rental team, you will be responsible for delivering exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesProvide excellent customer service to our...


  • Sunbury-on-Thames, United Kingdom AMETEK Full time

    Scope of Role: Own the customer relationship with assigned customers and be the focal point for issues relating to existing business. Drive excellent service to our customers and make customer satisfaction a competitive advantage. Main Duties/Responsibilities: Manage the customer proactively and ensure that any issues and/or opportunities...


  • Sunbury-on-Thames, United Kingdom Thrifty Car & Van Rental Full time

    Are you looking to start a career in the Car and Van Rental Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided.As Customer Service Representative, you will look after our customers and their rental arrangements face-to-face and over the telephone. This position has opportunities to...


  • Sunbury-on-Thames, Surrey, United Kingdom Kudos Mobility Group Ltd Full time

    About Kudos Mobility Group LtdWe are a leading provider of mobility solutions, dedicated to delivering exceptional customer service and support. As a key member of our Client Focus Team, you will play a vital role in ensuring the smooth operation of our order processing and customer service functions.Key ResponsibilitiesProcess orders from confirmation to...


  • Sunbury-on-Thames, Surrey, United Kingdom Kudos Mobility Group Ltd Full time

    About Kudos Mobility Group LtdWe are a leading provider of mobility solutions, dedicated to delivering exceptional customer service and support. As a key member of our Client Focus Team, you will play a vital role in ensuring the smooth operation of our order processing and customer service functions.Key ResponsibilitiesProcess orders from confirmation to...


  • Walton-on-Thames, Surrey, United Kingdom Howells Solutions Limited Full time

    Repairs Planner Scheduler - Social Housing Repairs & MaintenanceFull-Time, PermanentBased in Walton-on-ThamesSalary: £27,000 - £30,000 depending on experienceWe are seeking an experienced Planner and Customer Service Provider to join our team, working on repairs and maintenance within social housing. This is a full-time, permanent position, based in...


  • Walton-on-Thames, Surrey, United Kingdom Howells Solutions Limited Full time

    Repairs Planner Scheduler - Social Housing Repairs & MaintenanceFull-Time, PermanentBased in Walton-on-ThamesSalary: £27,000 - £30,000 depending on experienceWe are seeking an experienced Planner and Customer Service Provider to join our team, working on repairs and maintenance within social housing. This is a full-time, permanent position, based in...

  • Transport Planner

    2 months ago


    Purfleet-on-Thames, United Kingdom Bis Henderson Full time

    Location: Dartford Salary: £33,000 Summary: Our client, an established specialist provider of FMCG products. We seek an energetic, forward thinking Transport Planner with the experience required to deliver services in line with company procedures and client SLAs. The company is recognised for supreme levels of customer service, a great value...


  • Sunbury-on-Thames, Surrey, United Kingdom Kudos Mobility Group Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Client Focus Team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for ensuring seamless order processing and exceptional customer service.Key ResponsibilitiesEvaluate and process orders, ensuring all necessary forms...


  • Sunbury-on-Thames, Surrey, United Kingdom Kudos Mobility Group Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Client Focus Team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for ensuring seamless order processing and exceptional customer service.Key ResponsibilitiesEvaluate and process orders, ensuring all necessary forms...