Sales and Customer Service Representative

2 weeks ago

SunburyonThames, Surrey, United Kingdom Kudos Mobility Group Ltd Full time

About Kudos Mobility Group Ltd

We are a leading provider of mobility solutions, dedicated to delivering exceptional customer service and support. As a key member of our Client Focus Team, you will play a vital role in ensuring the smooth operation of our order processing and customer service functions.

Key Responsibilities

  • Process orders from confirmation to installation and aftercare, ensuring timely and efficient delivery of our products and services.
  • Provide exceptional customer service, responding to calls, emails, and other inquiries from existing clients, partners, and stakeholders.
  • Collaborate with internal teams to resolve customer issues and concerns, ensuring a high level of satisfaction and loyalty.
  • Contribute to the development and implementation of processes and procedures to improve customer service and order processing efficiency.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.

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