Engineer Scheduler and Customer Liaison

3 days ago


SunburyonThames, Surrey, United Kingdom Johnson Controls, Inc. Full time
Job Description:

As a Schedule Coordinator for our Installation Team, you will be responsible for supporting Installation Teams by planning engineers’ schedules, ensuring appointments run smoothly, and minimizing no-shows. This role involves handling incoming and outgoing calls, using resources efficiently, and coordinating timely delivery of materials for customer visits.


Key Responsibilities:
  • Handle incoming and outgoing calls across the UK
  • Boost engineer productivity by planning their schedules
  • Use resources efficiently, including subcontractors, to minimize delays
  • Coordinate timely delivery of materials for customer visits
  • Assist field activities by providing job details to engineers and scheduling follow-up visits

Essential Skills:
  • Previous experience in customer service
  • Basic computer skills

Desirable Skills:
  • Experience in scheduling or planning
  • Knowledge of our industry


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