Engineer Scheduler and Customer Liaison
3 days ago
As a Schedule Coordinator for our Installation Team, you will be responsible for supporting Installation Teams by planning engineers’ schedules, ensuring appointments run smoothly, and minimizing no-shows. This role involves handling incoming and outgoing calls, using resources efficiently, and coordinating timely delivery of materials for customer visits.
Key Responsibilities:
- Handle incoming and outgoing calls across the UK
- Boost engineer productivity by planning their schedules
- Use resources efficiently, including subcontractors, to minimize delays
- Coordinate timely delivery of materials for customer visits
- Assist field activities by providing job details to engineers and scheduling follow-up visits
Essential Skills:
- Previous experience in customer service
- Basic computer skills
Desirable Skills:
- Experience in scheduling or planning
- Knowledge of our industry
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