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Customer Service Technician
2 months ago
At Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.
We're seeking a Customer Services Technician to join our Customer Services team in our Teesside region. As a key member of our team, you'll play a vital role in ensuring our customers receive exceptional service and support.
Main Responsibilities- Carrying out defect repairs in occupied properties with a focus on quality and timeliness.
- Liaising with nominated contractors and suppliers to coordinate remedial works in occupied homes.
- Working closely with your Line Manager to develop effective solutions to complex remedial activities.
- Building positive working relationships with colleagues, particularly site teams.
- Liaising with the Customer Service Hub to ensure seamless communication and coordination.
- Managing tasks effectively and meeting charter timescales.
- Providing professional, courteous, and dignified service to customers, internal colleagues, external colleagues, and subcontractors alike.
You'll need a sound understanding of NHBC Technical Standards & Guidelines, as well as the ability to use your own initiative to problem-solve. A clean driving license and time-served tradesperson experience are also essential.
We're looking for someone with a keen work ethic, excellent communication skills, and a desire to succeed. If you're a team player with empathy and sympathy for our customers, we'd love to hear from you.
