Customer Service Representative

1 week ago

Tees Valley, United Kingdom Enterprise Holdings Full time

About the Role

Enterprise Mobility is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers via phone and in person, as well as providing administrative support.

Key Responsibilities

  • Building customer relationships
  • Communication in person, over the phone and via email
  • Marketing the business and building long-term relationships
  • Account Management duties
  • Handling customer requests
  • Problem solving
  • Working to deadlines
  • Administration duties
  • Management of multiple deadlines in a wide variety of administrative and operational tasks
  • Working as part of a team and also individually when required
  • Working in a fast-paced environment

What We Offer

  • A competitive salary of £11.44 per hour
  • 25 days paid holidays a year + public holidays (additional x5 days holiday after 5 years of service)
  • Life Assurance – x3 Salary
  • Short and Long Term Disability
  • Pension plan including stakeholder contribution and profit share
  • Relocation assistance policy
  • Employee Assistance Programme – Support on physical, mental and financial wellbeing
  • My Purpose My Time – x1 day annually to volunteer at a charity / organization of your choice
  • Maternity / Paternity / Adoption / Shared Parental leave
  • Worldwide discounted car rental hire for personal, family and friends use
  • Enterprise Car Club membership discount
  • Cycle to work scheme
  • Many more partner discounts

Training and Development

  • The role offers fantastic progression opportunities via our in-house training and development programmes.
  • We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months.
  • As you complete each task on the training roadmap you will mark your completion and your understanding and competence in that area will be assessed and accredited by your leadership team.
  • There will be lots of different knowledge checks and activities along the way, so you'll always be taking the next step in your learning with us.

About Enterprise Mobility

Enterprise Mobility manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations. This global network of independent regional subsidiaries and franchises also operates the Enterprise Rent-A-Car brand, as well as the National Car Rental and Alamo Rent A Car brands, Enterprise Flex-E-Rent, Enterprise Car Club and many more – in over 90 countries and territories.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers.

We are here to advance the world, one journey at a time.

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