Customer Service Representative
4 weeks ago
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a Colleague in our Middlesbrough Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.
Key Responsibilities
- Provide outstanding customer service, ensuring that every customer leaves the store with a positive experience.
- Work collaboratively with colleagues to achieve sales targets and maintain a high level of store standards.
- Be knowledgeable about our products and services, making recommendations to customers to meet their needs.
- Contribute to the smooth running of the store, including receiving deliveries and maintaining a clean and organized store environment.
- Participate in seasonal, community, and charity events, promoting a positive and inclusive atmosphere.
What We Offer
- A competitive hourly rate, with opportunities for pay increases and additional payments based on location and skills.
- A minimum of 16 guaranteed hours per week, with opportunities to work fewer hours if desired.
- Flexible working arrangements, including the ability to request flexible working from day one.
- A range of benefits, including holiday pay, life cover, and an award-winning pension scheme.
- Access to free wellbeing services and a range of resources to support your mind, body, and life.
Requirements
- A passion for delivering great customer service and a commitment to providing a positive shopping experience.
- The ability to build rapport with customers and make decisions that are right for them.
- Excellent communication and teamwork skills, with the ability to work collaboratively with colleagues.
- A flexible and adaptable approach, with the ability to work varied shifts and meet the needs of the store.
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