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Customer Service Coordinator

1 month ago

SunburyOnThames, United Kingdom Johnson Controls Full time

About the Role

As a key member of the Johnson Controls team, you will play a vital role in supporting our Installation Teams across the UK. Your primary responsibility will be to ensure our engineers stay busy and appointments run smoothly. You will work closely with Field Line Managers to tackle any issues and minimize customer no-shows.

What We Offer

  • Competitive salary and benefits package
  • 25 days holiday + Bank Holidays, sick pay
  • Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products
  • Opportunities for training and career growth
  • Supportive team environment fostering collaboration
  • Career paths in Customer Service and beyond
  • Commitment to safety with our Zero Harm policy
  • Access to business resource groups
  • Training on our company values

Key Responsibilities

  • Handle incoming and outgoing calls across the UK
  • Boost engineer productivity by planning their schedules and ensuring they have everything they need
  • Use our resources efficiently, including subcontractors, to minimize delays
  • Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations
  • Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits

Requirements

  • Previous experience in customer service
  • Basic computer skills

Preferred Qualifications

  • Experience in scheduling or planning
  • Knowledge of our industry

Join Our Team

We are committed to creating a supportive and inclusive work environment that fosters collaboration and growth. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.