Event Support Specialist

4 weeks ago


Faversham, Kent, United Kingdom Shepherd Neame Full time
Visitor Engagement Associate

Are you looking to contribute your time and energy to create unforgettable experiences for others? We are seeking enthusiastic individuals to join our team as Visitor Engagement Associates. This dynamic role offers the chance to provide exceptional customer service at various events, including weddings, parties, and concerts, within a unique venue.

This part-time position allows for flexible hours tailored to support events, tours, and functions throughout the week. While the specific hours may vary, evening and weekend availability is essential to meet the demands of our schedule.

Key Benefits:

  • Competitive hourly wage
  • 25% discount on food at managed establishments
  • 25% discount on overnight stays at managed hotels
  • Up to 40% discount on select items from the Visitor Centre Shop
  • Access to discounts and special offers at numerous retailers and services
  • Financial wellness resources and early wage access
  • Participation in a Share Incentive Plan
  • Access to mental health support services

Responsibilities:

  • Prepare the Visitor Centre and associated bars according to customer requirements
  • Accurately operate cash registers
  • Serve beverages in accordance with best practices
  • Ensure the Visitor Centre and bar are closed down properly
  • Assist with functions and provide attentive service to guests
  • Prepare function rooms ahead of bookings, including furniture arrangement and equipment setup
  • Efficiently clear and store equipment post-use
  • Occasionally assist at external events
  • Maintain cleanliness and organization of public and work areas
  • Adhere to health and safety regulations, prioritizing the well-being of all
  • Perform additional tasks as requested by management

About Us:

Shepherd Neame, Britain's oldest brewer, has a rich history spanning over 300 years in the market town of Faversham, Kent. As an independent family-run business, we proudly operate an award-winning visitor centre and a network of over 300 pubs and hotels across London and the South East. Our diverse portfolio includes renowned British ales and international lagers, and we are committed to fostering a diverse and inclusive workplace. We welcome applications from all individuals, regardless of background, and strive to create a supportive environment where everyone can thrive.



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