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Administrative Support Specialist

2 months ago


Faversham, Kent, United Kingdom Faversham Medical Practice Full time

Position Overview

We are seeking a part-time Administrative Support Specialist (Care Coordinator) to join our dedicated and welcoming team at Faversham Medical Practice.

This role is part of an Additional Roles Reimbursement Scheme (ARRS) funded position within the Mid Kent Primary Care Network.

Key Responsibilities

The primary objective of this role is to assist the practice in the following ways:

  • Provide general support to the practice team while maintaining a positive and approachable demeanor towards patients and visitors, whether in person or over the phone.
  • Assist and guide patients in accessing the appropriate services or healthcare professionals in a courteous and efficient manner.
  • Perform a range of administrative tasks to ensure the smooth operation of the practice, including offering administrative support to clinical staff and other team members.
  • Facilitate effective communication among patients, healthcare team members, and external healthcare agencies.

About Our Organization

Faversham Medical Practice operates as a GP Practice and Urgent Treatment Centre, committed to providing high-quality healthcare services.

Our team is known for its friendly and supportive environment.

Faversham is a picturesque market town, conveniently located near vibrant urban areas and beautiful coastal regions.

Administrative Duties

  • Manage appointment requests and ensure callers are directed to the appropriate healthcare professional.
  • Handle incoming and outgoing correspondence.
  • Record messages and relay information as necessary.
  • Maintain organized filing systems and retrieve documents as needed.
  • Process repeat prescriptions in line with practice protocols.
  • Assist with data entry and management in accordance with practice procedures.
  • Provide assistance to patients and visitors, ensuring a welcoming atmosphere.
  • Support practice staff with clerical tasks, including photocopying and scanning.
  • Monitor and manage office supplies, ensuring adequate stock levels.
  • Maintain cleanliness and organization in the reception area and consulting rooms.

Confidentiality and Compliance

All staff members are expected to uphold the confidentiality of patient information and adhere to practice policies regarding data protection.

Health and Safety

Contribute to maintaining a safe and secure environment for both staff and patients by following health and safety protocols.

Personal Development

Engage in ongoing training and development opportunities to enhance personal and professional skills.

Quality Assurance

Strive to maintain high standards of quality within the practice and contribute to team effectiveness.

Communication

Recognize the importance of effective communication within the team and with patients, ensuring clarity and understanding.

Additional Responsibilities

Be prepared to take on additional duties as required to support the efficient operation of the practice.

We value a collaborative approach and encourage all team members to contribute to the overall success of our healthcare services.