IT Service Support Specialist

4 weeks ago

Faversham, Kent, United Kingdom Shepherd Neame Full time

IT Service Support Analyst Role

We are seeking a skilled IT Service Support Analyst to join our team at Shepherd Neame, Britain's oldest brewer. As an IT Service Support Analyst, you will play a vital role in delivering exceptional IT support to our team members and stakeholders.

Key Responsibilities:

  • Provide first-line and second-line support to all team members and stakeholders within service level agreements.
  • Assist the infrastructure team with third-line support tasks as needed.
  • Handle Service Desk enquiries intelligently, managing tickets, and deploying approved tools and services per our internal processes.
  • Guide team members to utilise the IT Service Desk as the point of contact for all IT issues.
  • Set up new users and manage login profiles, roles, permissions, and data resources.
  • Monitor user devices, services, and network connectivity, collaborating with IT teams and third parties.
  • Physical set-up of workstations and devices with installation and testing of platforms and tools.
  • Maintain, repair, redeploy, and appropriately dispose of retired equipment.
  • Contribute to standard operating procedures and assist in training team members and customers.
  • Keep support documentation up to date.
  • Perform administrative tasks, maintain relevant schedules & raise POs for approval.
  • Make suggestions for improving support and processes.

Requirements:

  • Demonstrable experience in an IT Service Desk role or similar role.
  • Operational knowledge of PCs, servers, printers, and basic networking.
  • Technical proficiency at the 2nd/3rd line level with Windows 10 and 11.
  • Working knowledge of Microsoft 365 and MS Teams (Excel, Word, Outlook). Knowledge of PowerApps and Forms is advantageous.
  • Experience using MS365 Admin and MS365 Exchange. Knowledge of MS SharePoint is desirable.
  • Understanding of SAP or ERP & BI tools is beneficial.
  • Knowledge of ITIL is advantageous, with relevant MCP/MCSE certification.
  • Strong ticket management skills, attention to detail, accuracy, and adherence to process.
  • Excellent communication skills, both client-facing and customer-facing.
  • Inquisitive and curious mindset, thrive working in a fast-paced, agile environment and resolve unplanned incidents quickly.
  • Adaptable to changes in technology and approach to effectively manage competing demands.
  • Excellent technical and problem-solving skills.
  • Willingness to challenge the status quo and be a critical friend to key stakeholders.

About Shepherd Neame:

Shepherd Neame is Britain's oldest brewer, with a rich history spanning over 300 years. We are an independent family business, proud of our heritage and committed to innovation. Our award-winning visitor centre and over 300 pubs and hotels across London and the South East make us a unique and exciting place to work.

What We Offer:

  • Competitive salary.
  • Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties.
  • 25% discount on food at Shepherd Neame Managed Houses.
  • 25% discount on overnight Managed House Hotel bookings.
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham.
  • Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further.
  • Financial wellbeing app and early wage withdrawal scheme.
  • Generous Company Pension plan.
  • Share Incentive Plan.
  • Access to a Mental Wellbeing Platform.
  • 25 days holiday (+ bank holidays).
  • Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid).

  • IT Service Support Specialist

    3 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    IT Service Support Analyst RoleWe are seeking a skilled IT Service Support Analyst to join our team at Shepherd Neame, Britain's oldest brewer. As a key member of our IT department, you will play a vital role in delivering exceptional IT support to our staff and stakeholders.Key Responsibilities:Provide first-line and second-line support to our team members...

  • IT Service Support Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    IT Service Support AnalystTransforming Technology SupportWe are seeking a skilled IT Service Support Analyst to join our team at Shepherd Neame, Britain's oldest brewer. As a key member of our IT team, you will play a vital role in delivering exceptional IT support to our employees and stakeholders.As an IT Service Support Analyst, you will be responsible...

  • Support Specialist for Autistic Adults

    3 days ago

    Faversham, Kent, United Kingdom Kent Autistic Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate Support Specialist to join our team at the Kent Autistic Trust. As a Support Specialist, you will work closely with autistic adults, providing personalized support to enable them to live fulfilling lives.Job DescriptionThe successful candidate will have excellent communication skills and be able...

  • Care Service Manager

    1 day ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Job OverviewAvante Care & Support is a Registered Charity providing support to over 1,000 older people through its registered nursing and dementia care homes, as well as home care services.About the RoleWe are seeking an experienced and skilled Care Service Manager for our Home Care services in Faversham and Bexley. As a pivotal member of our team, you will...

  • Senior Care Services Manager

    1 week ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Job OverviewAvante Care & Support, a leading Registered Charity, seeks a skilled and dedicated Senior Care Services Manager to drive the success of our Home Care services in Faversham and Bexley.About UsWe support over 1,000 older people through our registered nursing and dementia care homes, as well as home care services. Our not-for-profit entity prides...

  • Care Support Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Home Instead Full time

    About the RoleAs a Care Support Specialist with Home Instead, you will have the opportunity to make a meaningful difference in the lives of our clients. Your role will involve providing personalized care and support to individuals in their own homes, helping them to maintain their independence and dignity.Key ResponsibilitiesProviding personal care and...

  • Wellbeing Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom We Are With You Full time

    About the RoleWe are seeking a dedicated and passionate Wellbeing Specialist to join our team at We Are With You. As a Wellbeing Specialist, you will provide community-based support, information, training, education, and guidance to young individuals in relation to self-harm and risk-taking behavior.Key ResponsibilitiesDeliver continuity of care through...

  • Culinary Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    Chef de Partie - LintonWe are seeking a skilled Culinary Specialist to join our kitchen team at Shepherd Neame. As a key member of our culinary team, you will play a vital role in ensuring the delivery of outstanding food and service to our guests. As a Culinary Specialist, you will be responsible for preparing and presenting high-quality dishes, working...

  • Culinary Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Shepherd Neame Full time

    We are seeking a skilled Culinary Specialist to join our team at Shepherd Neame. As a key member of our kitchen team, you will play a vital role in delivering exceptional food and service to our guests.As a Culinary Specialist, you will be responsible for preparing and presenting high-quality dishes, working closely with our chefs to ensure consistency and...

  • Diabetes Specialist Nurse

    4 weeks ago

    Faversham, Kent, United Kingdom Newton Place Surgery Full time

    About the RoleNewton Place Surgery is seeking a highly skilled Diabetes Specialist Nurse to join our team. As a key member of our clinical team, you will be responsible for providing high-quality, evidence-based diabetes care to patients with complex needs.Main ResponsibilitiesInitiate and support insulin management and/or other injectables for complex type...

  • Autism Support Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Kent Autistic Trust Full time

    About the Role:We are seeking a dedicated and compassionate Support Worker to join our team at the Kent Autistic Trust. As a Support Worker, you will play a vital role in providing high-quality care and support to adults with autism, mental health issues, and learning disabilities.Key Responsibilities:Support individuals with daily living tasks, such as...

  • Diabetes Specialist Nurse

    4 weeks ago

    Faversham, Kent, United Kingdom Newton Place Surgery Full time

    Job SummaryNewton Place Surgery is seeking a highly skilled Diabetes Specialist Nurse to join our team. As a key member of our clinical team, you will be responsible for providing high-quality, evidence-based diabetes care to patients with complex needs.Key Responsibilities:Initiate and support insulin management and/or other injectables for complex type 1...

  • Payroll Officer

    4 days ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    OverviewAvante Care & Support is a leading provider of care services for older adults, operating registered nursing and dementia care homes, as well as home care services. We are committed to delivering high-quality support and guidance to our service users.

  • Autism Support Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Kent Autistic Trust Full time

    About the RoleWe are seeking a dedicated and compassionate Support Worker to join our team at the Kent Autistic Trust. As a Support Worker, you will play a vital role in providing high-quality care and support to adults with autism, enabling them to live fulfilling lives in the community.Key ResponsibilitiesSupport individuals with daily living tasks, such...

  • Autism Support Specialist

    4 weeks ago

    Faversham, Kent, United Kingdom Kent Autistic Trust Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Worker to join our team at the Kent Autistic Trust. As a Support Worker, you will play a vital role in providing high-quality care and support to individuals with autism, mental health issues, learning disabilities, and related difficulties.Your primary responsibility will be to...

  • Home Care Registered Manager

    4 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    About the RoleAvante Care & Support is a Registered Charity that supports over 1,000 older people through its registered nursing and dementia care homes, as well as home care services. The organisation takes pride in being a well-established not-for-profit entity with an experienced and skilled workforce. It is committed to making a positive difference to...

  • Home Care Registered Manager – Faversham Kent

    4 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    Job OverviewAvante Care & Support is a Registered Charity that supports over 1,000 older people through its registered nursing and dementia care homes, as well as home care services. The organisation takes pride in being a well-established not-for-profit entity with an experienced and skilled workforce. It is committed to making a positive difference to...

  • Home Support Companion

    2 weeks ago

    Faversham, Kent, United Kingdom Home Instead Full time

    About UsHome Instead is the world's leading provider of non-medical care and companionship services for older people. With a strong focus on quality, we match our professionals to clients based on shared interests and hobbies to build lasting relationships.Job OverviewWe are seeking a compassionate Personal Care Specialist to join our team in Faversham....

  • Home Care Registered Manager – Faversham Kent

    4 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    About the RoleAvante Care & Support is a Registered Charity that supports over 1,000 older people through its registered nursing and dementia care homes, as well as home care services. The organisation takes pride in being a well-established not-for-profit entity with an experienced and skilled workforce. It is committed to making a positive difference to...

  • Home Care Registered Manager

    4 weeks ago

    Faversham, Kent, United Kingdom Avante Care & Support Full time

    About the RoleAvante Care & Support is a Registered Charity that supports over 1,000 older people through its registered nursing and dementia care homes, as well as home care services. The organisation takes pride in being a well-established not-for-profit entity with an experienced and skilled workforce. It is committed to making a positive difference to...