Lead Test Centre Coordinator

3 weeks ago

London, Greater London, United Kingdom Reed in Partnership Full time

Lead Test Centre Coordinator

Are you a natural leader with a commitment to delivering outstanding service?

Do you enjoy engaging with diverse individuals on a daily basis?

Consider the opportunity of becoming a Lead Test Centre Coordinator at Reed in Partnership.

Our organization is dedicated to being the preferred partner in enhancing the skills of individuals and their communities. Reed in Partnership specializes in public service delivery, focusing on skills development for those facing long-term unemployment, thereby increasing job prospects through collaboration with employers and offering youth services.

Our Driver and Vehicle Standards Agency (DVSA) initiative ensures secure assessments for aspiring drivers under the Department of Transport. With over 70 testing locations, we facilitate more than 1.7 million Driving Theory Tests annually across various regions.

We provide the necessary infrastructure and processes to evaluate each candidate's theoretical driving knowledge and hazard perception skills, ensuring the integrity and compliance of every test according to DVSA standards.

Role Overview

The primary aim of the Lead Test Centre Coordinator position is to foster a positive environment for candidates visiting the testing facility. You will oversee the efficient operation of the test centre, ensuring it is fully prepared and that our team delivers a high-quality, compliant service.

Key Responsibilities:

  1. Verifying candidates' identification and managing their registration in the system.
  2. Supervising and monitoring the testing process.
  3. Executing site opening and/or closing protocols.
  4. Mentoring and guiding Test Centre Associates.
  5. Assessing the test centre schedule to determine candidate bookings and organizing any special accommodations needed.
  6. Informing the DVSA HR team of staff absences to facilitate alternative arrangements.
  7. Providing support to the Test Centre Manager as necessary.
  8. Managing and documenting incidents that may affect candidate testing in accordance with our incident management guidelines.

Work Schedule

The Lead Test Centre Coordinator role offers a flexible work schedule (part-time or occasional shifts) with opportunities for additional hours based on your availability.

Shifts may include:

  1. Mornings - 8:00 AM to 1:00 PM/2:00 PM.
  2. Afternoons - 1:00 PM to 5:30 PM/6:30 PM.
  3. Full days - 8:00 AM to 5:30 PM/6:30 PM.
  4. Evenings - 4:30 PM/5:00 PM to 8:30 PM/9:30 PM.
  5. Afternoon & Evenings - 12:00 PM/1:00 PM to 8:30 PM/9:30 PM.

This facility operates 6 to 7 days a week, with availability required on all operating days, including occasional evenings.

Benefits of the Role:

This position offers long-term job security and the rewarding experience of assisting individuals during a pivotal moment in their lives.

Ideal Candidate Profile:

  1. Proven experience in leading or supervising a team.
  2. A valid UK driving license is required due to the nature of the role (driving may not be necessary for all locations).
  3. Extensive experience in delivering exceptional customer service.
  4. Strong attention to detail and accuracy.
  5. Flexibility in working hours and days, including evenings and weekends.

Preferred Skills:

  1. Ability to remain composed and handle challenging candidates professionally.
  2. Excellent judgment and decision-making capabilities.
  3. Experience working with diverse customer demographics.
  4. Capacity to work under pressure and manage multiple tasks effectively.

Diversity and Inclusion Commitment

We strive to ensure that all candidates and employees are treated fairly, without discrimination based on gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

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