Patient Care Coordinator
6 days ago
About the Role
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administrative duties as they arise while following processes and procedures.
Key Responsibilities
- Support patients and be the first point of contact
- Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
- Provide advice to patients about the services we provide which are available to them
- Use communication skills including empathy, tact and reassurance in handling all calls
- Maintain a robust approach to data quality and patient confidentiality
About Us
CHEC Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. We are an established group of hospitals and community clinics across the UK. Our bespoke state-of-the-art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships. We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
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