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Patient Services Coordinator

3 months ago

Leeds, Leeds, United Kingdom Burton Croft Surgery Full time

Position Overview

We are seeking a dedicated individual for a part-time position, requiring 14 hours of work per week. The successful candidate will be expected to work on specified days. Flexibility in scheduling is essential, as team members may need to adjust their hours to accommodate the needs of the practice.

Key Responsibilities

The primary role involves assisting and guiding patients in accessing the appropriate services or healthcare professionals in a friendly and efficient manner.

Responsibilities include:

  • Providing general support to the practice team while maintaining a welcoming atmosphere for patients and visitors, whether in person or over the phone.
  • Contributing to a team that prioritizes high levels of patient satisfaction.
  • Maintaining a thorough understanding of all practice procedures and adhering to established protocols.
  • Managing administrative tasks such as scanning and filing medical correspondence, and handling requests for appointments.
  • Ensuring the reception area is organized and that patient confidentiality is upheld at all times.

About Our Practice

Burton Croft Surgery is a dynamic healthcare facility committed to providing excellent patient care. While experience in a GP surgery or similar healthcare environment is preferred, candidates with relevant experience in customer service and administrative roles will also be considered.

Confidentiality and Professionalism

In this role, you will have access to sensitive patient information. It is crucial to respect patient privacy and adhere to confidentiality policies at all times.

Health and Safety

All staff members are expected to promote a safe working environment by following health and safety guidelines and reporting any potential risks.

Equality and Diversity

We value diversity and are committed to ensuring that all patients and colleagues are treated with respect and dignity.

Personal Development

We encourage ongoing professional development and participation in training programs to enhance skills and knowledge.

We look forward to welcoming a new member to our team who shares our commitment to providing exceptional patient care.