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Patient Services Administrative Coordinator
2 months ago
Position Overview
An excellent opportunity has emerged for a Patient Services Administrative Coordinator to oversee the administrative and clerical team within the Respiratory Medicine department.
You will be part of a welcoming and supportive administrative team collaborating closely with healthcare professionals dedicated to the care of adult respiratory patients.
Key Responsibilities
The role involves the daily management of specialty administration, clerical, and secretarial personnel to ensure the delivery of effective services. The successful candidate will work in tandem with the Patient Services Coordinator to support and implement service enhancements and meet access targets.
Additionally, the position entails reviewing departmental processes and identifying opportunities for improving patient pathways. The coordinator will engage with nursing staff, medical professionals, and other administrative services within the organization.
Main Duties
The role requires strong leadership capabilities and the ability to initiate quality improvement projects to enhance service delivery. A flexible work approach is essential, as operational targets and objectives may frequently change, necessitating adaptability and prioritization.
Collaboration with other specialties within the department is crucial, particularly across various sites.
Applicants should demonstrate effective communication and organizational skills, with the ability to work independently and as part of a team while maintaining high motivation levels.
About the Organization
Join our team and become part of a healthcare organization that values staff engagement and quality care. Our institution is recognized for its commitment to excellence and is one of the largest acute health providers in the region.
We strive to create a fair and supportive environment with dedicated teams that embody our core values: Patient-centered, Collaborative, Fair, Accountable, and Empowered.
We are committed to redeploying 'at risk' members of our workforce to new roles, and all job postings are subject to this policy. We appreciate your understanding during the recruitment process.
Qualifications
Essential
- Good standard of education, minimum GCSE level.
- A willingness to engage in personal development and acquire new skills.
Desirable
- European Computer Driving License (ECDL).
Experience
Essential
- Comprehensive knowledge of patient administration processes.
- Proficiency in Microsoft Office and email technology.
- Experience in staff management, including recruitment and retention.
Desirable
- Significant prior experience in secretarial and/or administrative roles.
- Customer-focused service skills.
- Experience in diary management.
Skills & Behaviors
Essential
- Exceptional interpersonal and customer service abilities.
- Effective communication skills at all levels.
- Ability to communicate sensitively with patients, relatives, and colleagues.
- Strong organizational skills.
Desirable
- Experience in handling complaints.
