Technical Analyst

15 hours ago


West Bromwich, Sandwell, United Kingdom The West Brom Full time
Job Title: Technical Analyst

We are seeking an experienced Technical Analyst to join our Desktop Support Team at The West Brom. As a key member of our team, you will be responsible for providing technical support and assistance to our employees across various sectors.

Key Responsibilities:
  • Provide troubleshooting support for user endpoints, including telephony, printing devices, mobile devices, and Windows queries/incidents.
  • Participate in project work across various functions, such as M365 Migration, application upgrades, and device refreshes.
  • Contribute to IT Security focused work, including patch updates and vulnerability management.
Requirements:
  • Previous experience in a 2nd Line / 3rd Line Technical Support role.
  • Understanding of licensing and compliance.
  • Detailed knowledge of Windows and iOS Operating Systems.
  • Knowledge of Microsoft technology and infrastructure platforms, including Windows operating systems, M365, Entra, and Intune.
  • Experience with Windows-based administration tools, such as Active Directory and Group Policy.
  • Strong troubleshooting, analytical, and fault-finding skills.
  • Able to automate system management tasks.
  • Excellent communication and interpersonal skills.
  • A strong customer focus.
  • Ability to produce clear and detailed technical documentation.
  • Knowledge of network environments and concepts, such as TCP/IP, DHCP, DNS.
  • Understanding of ITIL, including incident management, change management, and configuration management.
  • Vulnerability Management.
What We Offer:
  • Generous annual leave starting at 25 days + 8 bank holidays.
  • Pension scheme with augmented contributions.
  • Discounts for various days out and events.
  • Performance-related pay.
  • Corporate health plan with the option to include family members.
  • Discounted travel.
  • Life assurance at 4 x salary.

We are proud to be a great place to work, and we appreciate that our employees are unique individuals with differing needs. We believe in providing a supportive and inclusive environment that allows our employees to thrive.


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