Patient Services Coordinator

3 weeks ago

Harlow, Essex, United Kingdom Primary Care Careers Full time

Job Overview

Primary Care Careers is seeking a dedicated Patient Services Coordinator to join our dynamic team on a part-time basis. This role involves working during weekdays, specifically Monday through Thursday, to support our busy practice and contribute positively to our community.

As a vital member of our front-line staff, the Patient Services Coordinator plays a crucial role in assisting patients in accessing appropriate services, maintaining accurate health records, and managing appointment schedules effectively. We encourage applications from organized, adaptable, and friendly individuals who are passionate about delivering exceptional customer service.

Key Responsibilities

  • Welcoming and guiding all patients upon arrival.
  • Scheduling appointments and distributing appointment cards as necessary.
  • Handling prescriptions, letters, completed forms, and specimen bottles efficiently.
  • Addressing inquiries and resolving issues or complaints.
  • Informing patients about practice protocols.
  • Registering new patients into the system.
  • Answering phone calls promptly and professionally.

About Our Practice

We are a medium-sized healthcare facility with a significant number of younger patients and families. Our practice is continuously evolving, focusing on upgrading technology and modernizing operations. We value a positive mindset and innovative ideas, as we are committed to nurturing our team just as much as we are to serving our community.

If you believe you can bring positivity and enjoyment to our diverse patient base, we would love to hear from you.

Benefits

We offer a comprehensive benefits package, including the NHS pension scheme, health service discounts, and a minimum of 23 days of annual leave (FTE), with additional benefits for long service, along with free parking.

Job Requirements

Essential Qualifications

  • Strong communication skills with a courteous and clear telephone demeanor.
  • Ability to maintain confidentiality and professionalism while respecting patients.
  • Experience in public-facing roles, demonstrating sensitivity and empathy in challenging situations.
  • Capability to work collaboratively within a team and think critically under pressure.
  • Proficient IT and administrative skills.
  • Flexibility to cover additional hours as needed to support colleagues.

Preferred Qualifications

  • Previous experience as a medical or healthcare receptionist is advantageous.

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