Healthcare Receptionist

3 weeks ago

Harlow, Essex, United Kingdom Primary Care Careers Full time

Position Overview

Join our dedicated team at Primary Care Careers as a Healthcare Receptionist / Patient Coordinator. We are seeking a part-time professional to assist in our practice, working across several weekdays. This role is vital in ensuring that our patients receive the best possible care and support.

Key Responsibilities

  • Welcome and guide all patients upon arrival.
  • Schedule appointments and distribute appointment cards as necessary.
  • Process prescriptions, letters, completed forms, and specimen bottles efficiently.
  • Handle inquiries and resolve issues or complaints effectively.
  • Inform patients about practice protocols and procedures.
  • Register new patients in a timely manner.
  • Respond to phone calls promptly and courteously.

About Our Practice

At Primary Care Careers, we pride ourselves on being a medium-sized practice with a youthful patient demographic, including many families. We are committed to enhancing our technology and modernizing our operations. We value a positive mindset and innovative ideas, believing in the growth and development of our team.

If you are passionate about contributing positively to a diverse community, we encourage you to consider this opportunity.

Benefits

We offer a comprehensive benefits package, including participation in the NHS pension scheme, discounts on health services, a minimum of 23 days of annual leave (FTE), additional leave for long service, and complimentary parking.

Candidate Profile

Essential Qualifications

  • Outstanding communication abilities, with a friendly and professional telephone demeanor.
  • Capability to maintain confidentiality and discretion while respecting patient privacy.
  • Experience in public-facing roles, demonstrating sensitivity and empathy in challenging situations.
  • Ability to collaborate effectively within a team and think critically under pressure.
  • Proficient in IT and administrative tasks.
  • Flexibility to work additional hours as needed to support colleagues.

Desirable Qualifications

  • Prior experience as a medical or healthcare receptionist is advantageous.

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