Receptionist / Care Navigator (30 Hours Per Week)

3 days ago

Harlow, United Kingdom Primary Care Careers Full time

**About the Role**:
Lister Medical Centre** **has an opportunity for a receptionist to join our team on a** **part-time basis for 30 hours per week working Mondays to Fridays. There are 2 shift patterns covering, Week 1 - 7.30am to 1.30pm, Week 2 - 1pm** **to 7pm.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
- Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Utilise number system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
- Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure
- Ensure that the consulting rooms are prepared in readiness for each consulting session, checking the full range of forms and requirements and re-stocking as required (Allocated clinician)
- Secure premises at end of day, ensure the building is totally secured, internal lights off (where appropriate) and alarm activated.
- Put any specimens into the refrigerator ready for the morning.
- Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
- Empty refrigerator of any specimens and put ready for collection by local hospital courier - this procedure to be carried out at 8.30am and 1.00pm.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to computer.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Respond to all queries and requests for assistance from patients and other visitors.
- Action requests for ambulance transportation and enter details in appropriate book.
- Ensure reception and waiting areas are kept neat and tidy.
- Make tea and coffee for Partners as and when required.
- Ensure visitors sign into the Team Net or Visitors Book upon arrival and departure
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients’ enquiries and requests.
- We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.

Please note this role may close early if sufficient applicants are received
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
- Ideally System 1 trained although full training will be provided

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family orientated General Practice based at a new purpose built single site health centre in Harlow.

We currently have approx 20,000 patients, 5 Partners, 2 Salaried GP’s, a large nursing support team and a vast array of administrative staff. We are a Training Practice and also Teaching Practice for Cambridge and Barts students. We are also a Research Practice.

We are consistent high achievement in all QOF and Enhanced Services areas with an

Innovative team structure with individual patient lists (around 2,500 per FTE GP)

We operate the SystmOne computer system. We are active members of local GP federation and CCG.

Lister Medical Centre has easy access to M11/M25, close to London and Stansted and attractive Essex and Hertfordshire countryside, excellent schools

Some benefits to working for Lister Medical Centre are:

- NHS Pension Scheme- The NHS Pension Scheme is a defined benefits scheme- Health service discounts
- Annual Leave: minimum 25 days FTE, plus bank holiday allowance

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