Receptionist / Care Navigator

1 week ago

Harlow, United Kingdom Primary Care Careers Full time

Job summary

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at Lister Medical Centre, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The hours are 30 per week Monday to Friday covering 2 shift patterns alternating.

Week 1: to Week 2: 1pm to 7pm

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Main duties of the job

Ensure total familiarity with all appointment systems in effect including regular and incidental variations. Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required. Utilise number system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms. Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure Ensure that the consulting rooms are prepared in readiness for each consulting session, checking the full range of forms and requirements and re-stocking as required (allocated clinician) Secure premises at end of day; ensure the building is totally secure. Open up premises at the start of day, make all necessary preparation to receive patients. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to computer. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Respond to all queries and requests for assistance from patients and other visitors. Action requests for ambulance transportation and enter details in book. Ensure reception and waiting areas are kept neat and tidy. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.

About us

We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family orientated General Practice based at a new purpose built single site health centre in Harlow. We currently have approx 20,000 patients, 5 Partners, 3 Salaried GPs, a large nursing support team and a vast array of administrative staff. We are a Training Practice and also Teaching Practice for Cambridge students. We are also a Research Practice.

We are consistent high achievement in all QOF and Enhanced Services areas with an innovative team structure with individual patient lists (around 2,500 per FTE GP).We operate the SystmOne computer system. We are active members of local GP federation and ICB.

Lister Medical Centre has easy access to M11/M25, is close to London and Stansted and attractive Essex and Hertfordshire countryside, there are excellent schools locally.

Job description

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

Essential

Ideally previous medical / healthcare receptionist experience or equivalent You will have excellent communication skills with a clear and polite telephone manner. You will work in a polite, confidential, and discreet manner, respecting patients at all times.

Qualifications

Essential

Good standard of general education with a minimum GCSE Grade C in English and Maths, or equivalent.

  • Receptionist / Care Navigator

    1 month ago

    Harlow, United Kingdom Lister Medical Centre Full time

    About the Role There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at Lister Medical Centre, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The hours are 30 per...

  • Receptionist / Care Navigator

    3 weeks ago

    Harlow, United Kingdom Lister Medical Centre Full time

    About the Role There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at Lister Medical Centre, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The hours are 30 per...

  • Receptionist / Care Navigator (30 Hours Per Week)

    2 months ago

    Harlow, United Kingdom Primary Care Careers Full time

    **About the Role**: Lister Medical Centre** **has an opportunity for a receptionist to join our team on a** **part-time basis for 30 hours per week working Mondays to Fridays. There are 2 shift patterns covering, Week 1 - 7.30am to 1.30pm, Week 2 - 1pm** **to 7pm. There is more to our receptionist roles than answering the phone and making appointments. In...

  • Receptionist / Care Navigator (30 Hours Per Week)

    1 day ago

    Harlow, United Kingdom Primary Care Careers Full time

    **About the Role**: Lister Medical Centre** **has an opportunity for a receptionist to join our team on a** **part-time basis for 30 hours per week working Mondays to Fridays. There are 2 shift patterns covering, Week 1 - 7.30am to 1.30pm, Week 2 - 1pm** **to 7pm. There is more to our receptionist roles than answering the phone and making appointments. In...

  • Care Home Receptionist

    7 days ago

    Harlow, Essex, United Kingdom Abbotts Care Centre Ltd - Excelcare Full time

    As a Receptionist in our Abbot Care Home in Harlow, Essex, you will be part of a supportive and welcoming team providing physical, emotional, and social support to our residents. You will make a difference every day by promoting independence, choice, dignity, and respect whilst delivering exceptional levels of care. Offering great care every day is central...

  • Receptionist / Care Navigator (30 Hours Per Week)

    7 days ago

    Harlow, Essex, United Kingdom Primary Care Careers Full time

    About the Role:Lister Medical Centre has an opportunity for a receptionist to join our team on a part-time basis for 30 hours per week working Mondays to Fridays. There are 2 shift patterns covering, Week am to 1.30pm, Week - 1pm to 7pm.There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role...

  • Care Home Receptionist

    2 weeks ago

    Harlow, United Kingdom Abbotts Care Centre Ltd - Excelcare Full time

    **£500 Welcome Bonus** We are currently looking for a **Receptionist** to join the Excelcare team at **Abbot Care Home in Harlow, Essex.** Excelcare is a family owned care home group established for over 30 years. Offering great care every day is central to everything we do. **What you can expect**: - Salary: £10.90 p/h - 18 hours a week. - 8am - 5pm,...

  • Care Home Receptionist

    3 weeks ago

    Harlow, United Kingdom Excelcare Holdings Full time

    **£500 Welcome Bonus** We are currently looking for a **Receptionist** to join the Excelcare team at **Abbot Care Home in Harlow, Essex.** Excelcare is a family owned care home group established for over 30 years. Offering great care every day is central to everything we do. **What you can expect**: - Salary: £10.20 p/h - 18 hours a week. - 8am - 5pm,...

  • Care Home Receptionist

    2 weeks ago

    Harlow, United Kingdom Excelcare Holdings Full time

    **£500 Welcome Bonus** We are currently looking for a **Receptionist** to join the Excelcare team at **Abbot Care Home in Harlow, Essex.** Excelcare is a family owned care home group established for over 30 years. Offering great care every day is central to everything we do. **What you can expect**: - Salary: £10.20 p/h depending on experience. - 18...

  • Receptionist

    3 weeks ago

    Harlow, United Kingdom Primary Care Careers Full time

    **About the Role**: The Ross Practice has an opportunity for two receptionists to join our team on a** **part-time basis. Position 1: 23.5 hours per week - Monday 08.00 - 16.00hrs - Tuesday 08.00 - 16.30hrs - Wednesday 08.00 - 16.30hrs Position 2: 20 hours per week - Wednesday 12.30hrs - 18.30hrs - Thursday 12.00hrs - 18.00hrs - Friday 09.00hrs -...

  • Receptionist

    3 weeks ago

    Harlow, United Kingdom Primary Care Careers Full time

    **About the Role**: The Ross Practice has an opportunity for two receptionists to join our team on a** **part-time basis. Position 1: 23.5 hours per week - Monday 08.00 - 16.00hrs - Tuesday 08.00 - 16.30hrs - Wednesday 08.00 - 16.30hrs Position 2: 20 hours per week - Wednesday 12.30hrs - 18.30hrs - Thursday 12.00hrs - 18.00hrs - Friday 09.00hrs -...

  • Receptionist

    2 weeks ago

    Harlow, United Kingdom Primary Care Careers Full time

    **About the Role**: Nuffield House Surgery is looking for a Receptionist to join their busy team. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date,...

  • Receptionist

    1 week ago

    Old Harlow, United Kingdom Primary Care Careers Full time

    **About the Role**: Old Harlow Health Centre has an opportunity for a receptionist to join our team on a** **part-time basis for 15 hours per week, covering Wednesday to Friday, 13.30-18.30. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date,...

  • Care Home Receptionist

    7 days ago

    Harlow, Essex, United Kingdom Excelcare Holdings Full time

    £500 Welcome BonusWe are currently looking for a Receptionist to join the Excelcare team at Abbot Care Home in Harlow, Essex.Excelcare is a family owned care home group established for over 30 years. Offering great care every day is central to everything we do.What you can expect: Salary: £10.20 p/h 18 hours a week. 8am 5pm, Thursday and Friday every...

  • Bank Receptionist

    1 week ago

    Harlow, United Kingdom Abbotts Care Centre Ltd - Excelcare Full time

    We have an opportunity for an efficient and friendly **Bank Receptionist** at our **Abbot Care Home** in **Harlow, Essex**. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and...

  • Bank Receptionist

    7 days ago

    Harlow, Essex, United Kingdom Abbotts Care Centre Ltd - Excelcare Full time

    We have an opportunity for an efficient and friendly Bank Receptionist at our Abbot Care Home in Harlow, Essex. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will...

  • Receptionist

    3 weeks ago

    Harlow, United Kingdom The Harlow Hotel By Accor Full time

    Company Description Our mission at at The Harlow Hotel by Accor is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As part of our team you can have: - Free night stays in our UK hotels and 50% discount in any Accor Restaurant...

  • Receptionist / Administrator

    4 weeks ago

    Harlow, United Kingdom Daniel Robinson & Sons Ltd Full time

    **Receptionist / Administrator** **Location**: Harlow, CM20 1QP **Salary**: Competitive + Benefits **Contract**: Permanent, Full Time **Daniel Robinson & Sons Ltd are looking to add a Receptionist/Administrator to their team!** **Receptionist/Administrator - The Role**: This is a physically active role, with the need to work in various locations in the...

  • Bank Receptionist

    3 weeks ago

    Harlow, United Kingdom Excelcare Holdings Full time

    We have an opportunity for an efficient and friendly **Bank Receptionist **at our **Abbot Care Home in Harlow, Essex.** You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support...

  • Bank Receptionist

    2 weeks ago

    Harlow, United Kingdom Excelcare Holdings Full time

    We have an opportunity for an efficient and friendly **Bank Receptionist **at our **Abbot Care Home in Harlow, Essex.** You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support...