Receptionist (15 Hours Per Week)

7 months ago


Harlow, United Kingdom Primary Care Careers Full time

**About the Role**:
Nuffield House Surgery has an opportunity for a receptionist to join our team on a part-time basis, for 15 hours per week. The hours are set as 3.30pm - 6.30pm Monday to Friday.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Nuffield House Surgery is situated in a modern purpose-built building in Harlow, West Essex on the border of Hertfordshire, within easy access of the M11 and A14.

Free on-site parkingRecent CQC rating of Good across all domains.

We are a large Training practice, with a patient list size of over 12000, Our Practice team is made up of 4 GP Partners, 2 Salaried GPs and a dynamic clinical support team including 2 Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistant and an extensive administrative team. We work closely with the other practices in our PCN.

We are a SystmOne practice complimented by AccuRx and Ardens

**Disclosure and Barring Service Check


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