Healthcare Receptionist

3 weeks ago

Harlow, Essex, United Kingdom Primary Care Careers Full time

Position Overview

Join our dedicated team at Primary Care Careers as a Healthcare Receptionist / Patient Care Coordinator. We are seeking a part-time professional to assist in our bustling practice, providing essential support to our patients and ensuring smooth operations.

In this pivotal role, you will be the first point of contact for patients, guiding them to the appropriate services, maintaining accurate health records, and managing appointment schedules effectively. We value individuals who are organized, adaptable, and possess a friendly demeanor, all while delivering exceptional customer service.

Key Responsibilities

  • Welcoming and directing patients upon arrival.
  • Scheduling appointments and distributing appointment cards as necessary.
  • Processing prescriptions, letters, completed forms, and specimen bottles.
  • Addressing inquiries and resolving issues or complaints.
  • Informing patients about practice procedures.
  • Registering new patients into the system.
  • Answering phone calls promptly and professionally.

About Our Practice

We are a medium-sized healthcare facility with a diverse patient demographic, including many families. Our practice is committed to modernizing our operations and enhancing the technology we use. We encourage a positive atmosphere and welcome innovative ideas from our team members, as we believe in fostering professional growth.

If you are passionate about contributing positively to our community, we would love to hear from you.

Benefits

We offer a comprehensive benefits package, including participation in the NHS pension scheme, health service discounts, a minimum of 23 days of annual leave (FTE), additional leave for long service, and complimentary parking.

Candidate Profile

Essential Qualifications

  • Outstanding communication skills with a courteous telephone manner.
  • Ability to maintain confidentiality and discretion while respecting patients.
  • Experience in public-facing roles, demonstrating sensitivity in challenging situations.
  • Capability to work collaboratively within a team and adapt quickly to changing circumstances.
  • Proficient IT and administrative skills.
  • Flexibility to cover additional hours as needed.

Desirable Qualifications

  • Prior experience as a medical or healthcare receptionist is preferred.

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