Ticketing Coordinator

7 days ago

London, Greater London, United Kingdom LiveNation Full time

Job Summary

The Ticketing Assistant will provide administrative support to the ticketing department and work closely with Event Ticketing Managers to coordinate the on-sale of concerts and events. This role involves checking ticket availability, liaising with ticket agents, and processing industry ticket buys.

Key Responsibilities

  • Coordinate the on-sale of concerts and events by providing accurate information to ticket agents and venues.
  • Check ticket availability across all ticket agents and venues, taking proactive action to move ticket inventory to maximize sales potential.
  • Liaise with appointed ticket agents and outlets as required.
  • Take responsibility for ticketing of King Tuts Wah Wah Hut events and become subject matter expert on Ticketweb setup and operation.
  • Provide administration support in the collating and distribution of weekly ticket figures.
  • Process industry ticket buys from record labels and key contacts.
  • Print and distribute tickets for local bands.

Requirements

  • Educated to minimum of HND level with a Higher level Maths being essential.
  • Proven experience in delivering tasks that require accuracy and attention to detail.
  • Demonstrable experience delivering multiple tasks to tight deadlines.
  • Previous experience in ticketing or customer service would be desirable.
  • Strong Microsoft and IT skills desirable.
  • Good knowledge of Excel spreadsheet creation and management.
  • Experience of Ticketmaster ticketing systems preferred.
  • Ability to learn other complex ticketing systems.
  • Good written & verbal communication skills.
  • Confident in dealing with the general public face to face, dealing with escalated complaints and ability to make quick decisions on behalf of the company.

Working Environment

The team thrives in a fast-paced environment where no two hours are the same. We're always up for a challenge and easily adapt from working a small-scale gig one minute to a massive stadium show the next, with a multiple date arena tour thrown in for fun. We love being out and about onsite meeting our customers and seeing our hard work and dedication pay off.

What We Offer

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

About Us

DF Concerts and Events is part of Live Nation Entertainment, the world's leading live entertainment company. We bring the best live music and life-affirming experiences to music fans across Scotland, year after year, through a range of large outdoor festivals, stadium shows, and indoor concerts. We work with the biggest names in music as well as championing the career progression of emerging acts by operating King Tut's Wah Wah Hut, supporting the vibrant music scene from grassroots level up.

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