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Event Ticketing
2 months ago
We are seeking a highly skilled Event Ticketing & Registration Platform Manager to join our team at Paris Blockchain Week. As a key member of our marketing team, you will play a crucial role in delivering a seamless ticketing experience for our attendees, speakers, sponsors, and media partners.
Key Responsibilities- Platform Configuration and Management:
- Configure and maintain the event ticketing and registration platform to meet the needs of our events.
- Manage ticketing tiers, pricing structures, discount codes, and special offers.
- Ensure the platform is user-friendly and accessible to all potential attendees.
- Data Management and Reporting:
- Ensure end-to-end tracking is in place to report on marketing channel performance by ticket volume and revenue.
- Oversee the accurate collection and secure storage of attendee data.
- Generate and analyse reports on ticket sales, attendee demographics, and other relevant metrics.
- Provide insights and recommendations based on data analysis to improve future events.
- Customer Support:
- Act as the primary point of contact for ticketing and registration inquiries.
- Resolve issues related to ticket purchases, cancellations, refunds, and access.
- Provide exceptional customer service to enhance the attendee experience.
- Collaboration and Coordination:
- Work closely with the marketing and communications teams to ensure ticketing information is accurately communicated.
- Collaborate with event planners and coordinators to align ticketing and registration processes with event logistics.
- Coordinate with finance to manage ticket revenue and financial reporting.
- Platform Optimization:
- Continuously assess and improve the functionality and efficiency of the ticketing platform.
- Implement best practices for ticketing and registration processes.
- Stay up-to-date with the latest ticketing technologies and trends to enhance the attendee experience.
- Sponsorship Portal:
- Support the Customer Services team to configure the platform to meet their needs.
- Resolve platform-specific issues relating to sponsor package tickets.
- Networking App:
- Configure and manage the event's networking app offering.
- Proven experience in managing event ticketing and registration platforms.
- Strong technical skills, including proficiency with ticketing platforms and CRM systems.
- Excellent data management and analytical skills.
- Exceptional organisational and multitasking abilities.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.
- A collaborative and supportive work environment.